A
Call Intelligence
None with Nivitha — Feb 06, 2026 14:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Medium
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
42% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:50 (290s)
Primary Language
English
Secondary Language
Hindi/Tamil
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
482 / 318
Rep Longest Monologue
21s
Customer Longest Monologue
37s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics/Product
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No physical center in Mumbai
So you don't have any office in Mumbai mostly?
|
logistics | Customer | Yes | alternative solution | Good |
|
Missing specific tests (EEG/Psychometric)
what about neurological... do you do E E G, do you do, you know, Q E E G or any other, um, psychometric test?
|
product gap | Customer | No | direct denial | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 110000.00 | Neutral | Comprehensive master health checkup including epigenetic testing and physical fitness tests. |
Key Moments
301:27
Customer discloses 'Longevity' interest
Pivot point where the conversation shifts from a generic follow-up to a high-value health optimization discussion.
02:59
Price Reveal (1,10,000 INR)
The customer does not react negatively to the high price point, indicating high lead quality.
03:52
Technical Query on EEG/Psychometrics
Reveals the customer is highly educated/sophisticated (Medical Researcher) and looking for specific neurological data.
Discovery Questions
3
Q1
just wanted to know whether you are working
Q2
do you have any related concern health goal?
Q3
you took any master health checkup recently?
Trust Signals
2
Shared professional background (Medical Researcher)
Disclosed bad habits (smoking)
Enthusiasm Signals
1
Interest in 'reverse aging' and 'epigenetic test'
Resistance Signals
1
Location concern (Mumbai vs Chennai center)
Confusion Signals
1
Clarification on whether a center exists in Mumbai
Topics Discussed
Service Catalog
Mumbai vs Chennai operations
Home blood collection
Longevity and Reverse Aging
Smoking and Sleep issues
360 Program inclusions
Epigenetic testing
VO2 Max and RMR
Neurological testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly rushed, requested Hindi. |
| Discovery | 2 | neutral | Shared detailed personal health and professional background. |
| Pitch | 3 | neutral | Asked specific technical questions about EEG/Psychometric tests. |
| Closing | 4 | positive | Agreed to review materials and reconnect. |
Call Transcript
Click to expand
Speaker 0
0.89s
hello.
Speaker 1
1.43s
hello
Speaker 0
2.33s
good afternoon.
Speaker 1
3.07s
Good afternoon.
Speaker 0
6.83s
Hello.
Speaker 1
8.57s
aayi ullaan thaan pesaaraa saar?
Speaker 0
10.25s
yes ma'am kadi please speak in hindi na short hindi.
Speaker 1
13.41s
ya ya shur sir. so you asked for a service catalog sir. i have shared the service catalog. just wanted to know whether you are working.
Speaker 0
19.63s
actually I couldn't get time to go through the service catalog.
Speaker 1
23.57s
Yes, okay.
Speaker 0
24.09s
But since you called me now can you please give me a brief about the service part of the project like what you require.
Speaker 1
30.85s
Yeah.
Speaker 0
32.03s
Offering and where on the base actually?
Speaker 1
32.05s
Offering
Speaker 1
34.43s
Sorry sir.
Speaker 0
35.93s
vera oru way
Speaker 1
37.21s
Chennai sir.
Speaker 0
38.71s
shinai. okay okay okay ma'am.
Speaker 1
40.27s
You're from?
Speaker 0
40.79s
So you don't have any office in Mumbai mostly?
Speaker 1
43.75s
aa aa yes we have blood test services in mumbai.
Speaker 0
48.45s
Mumbai room?
Speaker 1
49.63s
yes sir. we don't have a center in mumbai. we don't have a center in mumbai. but we have a blood test service here in mumbai sir.
Speaker 0
51.17s
Mumbai
Speaker 1
56.67s
A technician be coming to our place for blood sample collection.
Speaker 0
56.95s
Technician
Speaker 0
60.23s
oke oke.
Speaker 1
61.87s
so if you are planning for a blood test we can organize a blood test at your place itself sir.
Speaker 0
62.29s
planning
Speaker 1
65.79s
Just wanted to know your
Speaker 1
67.79s
Tell me sir,
Speaker 0
68.09s
what are the things that you are offering like as a service under health?
Speaker 1
72.63s
yes sir we have a three sixty package. uh just wanted to know your health concerns. do you have any related concern health goal or else like
Speaker 1
82.49s
enikkadi
Speaker 0
82.55s
Actually you know I came with this idea of longevity recently.
Speaker 1
86.79s
Okay sir.
Speaker 0
87.07s
so I'm more you know towards that. and also you know like recently due to the lifestyle and this most of the you know the bad habits and all which I'm having like smoking and all. I I I'm my sleep schedule is not proper and then I got here for anxiety and all.
Speaker 0
106.65s
to I am also you know
Speaker 0
108.81s
medical researchers so I thought of you know going for a something like some ongoing you know performance lab or something. I came across your profile so I thought of you know talking with you and knowing in depth like what kind of services you guys are having.
Speaker 1
125.09s
Okay, I understood sir. So basically we have a diagnostic services which comes with a master health checkup as well as we have a reverse aging process as well as a longevity process also sir.
Speaker 0
131.27s
Mm-hmm.
Speaker 1
138.53s
okay. if you are planning for basically you took any master health checkup recently? recently i am asking sir.
Speaker 0
138.99s
Ekka
Speaker 1
144.99s
Uh so we have master health checkup like uh IO 181, food intolerance test, gut microbiome test, ECG, echo um and physiotherapy sessions, everything will come under this package, I mean this program, 360 program. Along with this you will get a epigenetic test also sir.
Speaker 1
164.99s
so it helps you to find out the age of your organs, how much how much it is age and where you are currently.
Speaker 1
172.15s
so it basically tells you to how to reverse your age.
Speaker 0
172.71s
basically tells you
Speaker 1
176.51s
This is what we do.
Speaker 0
176.83s
What we do.
Speaker 0
177.95s
Okay.
Speaker 1
179.57s
This 360 program comes for 1,10,000 sir. It could be a complete master health checkup.
Speaker 1
188.41s
along with a rabinogenic test sir.
Speaker 1
191.27s
so if you are planning
Speaker 0
191.35s
So if you are planning
Speaker 1
192.75s
es
Speaker 0
194.63s
how what is the duration of them?
Speaker 1
197.89s
it will be a one day program sir.
Speaker 0
197.99s
It will be a
Speaker 1
200.33s
so morning you have to come to chennai at eight o clock. so we will be planning for the blood test.
Speaker 1
206.05s
Later you'll be having the physical fitness test also like Vivo to Max, RMR, Dexa scan. So basically Dexa scan you know right to find your bone density, your RMR to check your heart health as well as lungs health.
Speaker 0
206.91s
Hmm.
Speaker 1
219.89s
so these kind of tests will be done in the morning.
Speaker 0
220.71s
Test
Speaker 1
222.49s
and in the afternoon you will be having ECG, echo, CT scan, USG abdomen, everything you will have in the evening sir. so at the end of the day you have a doctor consultation, yes sir?
Speaker 0
229.27s
Doctor
Speaker 0
232.45s
what about neurological, I mean neuron, do you do E E G, do you do, you know, Q E E G or any other, um, psychometric test and all?
Speaker 1
242.65s
no sir i couldn't hear you properly come again please.
Speaker 0
246.03s
aar yoo contacting enee kaind of saikometric test?
Speaker 1
249.41s
Psychometric.
Speaker 0
249.69s
yes psychometric check e e g q e e g and all.
Speaker 1
254.27s
no sir currently we have ECG echo that kind of test only we have.
Speaker 0
258.99s
Okay ma'am.
Speaker 0
260.41s
So can you please do one thing? Can you send me a list of all the sets which are under this one lakh rupees package?
Speaker 1
261.83s
Yes sir, sure.
Speaker 1
266.37s
Yeah yeah sure sir I'll share you the details for that. Just have a look let's connect through call later okay. So whenever you have that so just wanted to know when you have a free time sir so that we can connect through call again.
Speaker 0
278.11s
okay ma'am. send me the send me the ma'am do one thing please send me the number of steps let me just go go through I'll just text you myself back okay.
Speaker 1
282.29s
Please
Speaker 1
286.31s
ya ya shur sir shur. bai sir have a good day.
Speaker 0
288.43s
Okay.