A
Call Intelligence
Sangeeta with Nivitha — Feb 11, 2026 11:47
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sangeeta.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sangeeta. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Marathi/English
Brand Awareness
aware
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
reference_previous_interest
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (22s)
Primary Language
English
Secondary Language
Marathi
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
34 / 23
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too busy to talk
can I speak to you later I am very busy right now.
|
time | Customer | Yes | immediate_compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Reference to a previous enquiry made by the customer. |
Key Moments
100:14
Customer time objection
The customer ends the conversation immediately due to being busy, preventing any sales progress.
Resistance Signals
1
I am very busy right now
Topics Discussed
IO 181 Blood Test
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Standard greeting. |
| pitch_attempt | 2 | neutral | Customer states they are busy but asks to be called back later. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello
Speaker 0
0.93s
Hello
Speaker 0
3.29s
Hello.
Speaker 1
3.67s
Hello.
Speaker 0
4.37s
Amma mhanje Sangeeta.
Speaker 1
4.65s
Yes.
Speaker 1
6.19s
Yes.
Speaker 0
6.83s
This is Nita from IO support team.
Speaker 1
9.85s
Yes.
Speaker 0
10.49s
Ma'am vi visited an enquiry for IO one eight one blood test.
Speaker 1
14.51s
Aa yes but can I speak to you later I am very busy right now.
Speaker 0
15.13s
Aa badha
Speaker 0
17.33s
Ya ya sure ma'am bye have a good day.
Speaker 1
18.91s
Good day haa