A
Call Intelligence
None with Nivitha — Feb 02, 2026 16:21
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
cold_lead
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:18 (18s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
32 / 1
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Agent Introduction
Agent identifies herself and the company (Aivo).
00:16
Audibility Check
Agent realizes the customer is not responding and asks if she is audible, signaling the end of the attempt.
Resistance Signals
1
Lack of verbal response to agent's introduction
Confusion Signals
1
Agent repeatedly asking if she is audible
Topics Discussed
Introduction
Connectivity check
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only said 'Hello' once. |
Call Transcript
Click to expand
Speaker 0
1.41s
Hello.
Speaker 0
2.99s
Hello assalamu alaikum. Um Ma'am good evening this is Nivitha from Aivo.
Speaker 0
10.95s
Hello Ma'am.
Speaker 1
10.99s
Hello
Speaker 0
12.47s
Nivitha from IO Ma'am.
Speaker 0
16.61s
Hello Ma'am, am audible?