A
Call Intelligence
Mahesh with Krishna — Feb 19, 2026 13:44
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with Mahesh.
No Close Attempt: Krishna
Krishna did not attempt to close on call with Mahesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
0:35 (35s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
52 / 9
Rep Longest Monologue
14s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
Hindi mein bol rahe ho Hindi mein bolenge ya Hindi mein?
|
communication | Customer | Yes | transfer/referral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| business opportunity | Rep | -- | Neutral | Reason for the call based on form fill. |
Key Moments
200:19
Language Pivot
Customer requests Hindi, effectively ending the current agent's ability to pitch.
00:31
Call Put on Hold
Agent attempts to transfer or find a colleague, ending the active conversation.
Resistance Signals
1
Language barrier
Topics Discussed
Identity Verification
Business Opportunity
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Language Request | 2 | neutral | Asks to speak in Hindi. |
Call Transcript
Click to expand
Speaker 1
0.85s
Hello. Ji. Hi, this is Mahesh, right? Yes. Ya. I'm calling from IO Partners. You filled a form about a business opportunity.
Speaker 1
17.91s
Is this right time to talk with you about two minutes?
Speaker 0
19.83s
Hindi mein bol rahe ho Hindi mein bolenge ya Hindi mein?
Speaker 1
22.85s
aa okay, i will connect with another people through india, okay.
Speaker 1
31.11s
The person you are speaking with has put your call on hold.