A
Call Intelligence
None with Krishna — Feb 20, 2026 09:52
Deal Lost
Hot
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Krishna
Krishna did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:39 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time conflict
Illaiynga, appadinna namma naanum actually velila ponom, sari idha mudichittu polamnu paathuttu irukken.
|
scheduling | Customer | Yes | alternative choice | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Scheduling the meeting for the day. |
Key Moments
300:12
Time Push
Agent tries to push the meeting to 2:00 PM, which triggers the customer's scheduling conflict.
00:25
Prepay Mention
Agent mentions prepayment, indicating a high-intent lead.
00:30
Final Confirmation
Customer commits to arriving at 10:30 AM.
Trust Signals
2
Agreement to meet
Willingness to prepay
Resistance Signals
1
Time conflict due to travel
Topics Discussed
Scheduling
Travel plans
Prepayment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Negotiation | 2 | neutral | Trying to manage his travel schedule. |
| Closing | 3 | neutral | Agrees to come in earlier. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
0.85s
Hello hi sir this is Lakshmi sir calling from IU Wellness innaikku namma meet pannalaamnu solli schedule pannirundhom.
Speaker 1
5.61s
Pannirukkanum.
Speaker 1
6.77s
Aamaa aamaa.
Speaker 0
7.87s
Okay sir, sir eppo free-aa iruppeenga sir? Namma eppavume eleven thirty.
Speaker 1
11.49s
730.
Speaker 0
12.83s
Elaven thirty sir, can we push it to two o'clock sir, is it possible?
Speaker 1
14.41s
2 o'clock
Speaker 1
17.73s
Illaiynga, appadinna namma naanum actually velila ponom, sari idha mudichittu polamnu paathuttu irukken.
Speaker 0
20.55s
Aa
Speaker 0
22.89s
Mudichu
Speaker 0
24.85s
Appadingala konjam
Speaker 1
25.41s
Konjam prepay panna mudiyumna panniralaam.
Speaker 0
27.81s
Okay okay okay sir enakku oru rendu minutes kudunga naan oru pathu pathu muppathi pola vandhuren.
Speaker 1
30.57s
Police kudunga naan oru pathu pathu muppathi pola vandhuren okay okay is it okay okay okay okay sir okay.
Speaker 0
34.95s
Is it okay? Okay sir, okay sir, okay, thank you.
Speaker 1
38.75s
Okay.