A
Call Intelligence
Deepthi with Krishna — Feb 19, 2026 12:19
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with Deepthi.
No Close Attempt: Krishna
Krishna did not attempt to close on call with Deepthi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Direct reference to lead source
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:27 (28s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
48 / 34
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor audio quality
Your voice is really breaking a lot. I can't hear even a single word.
|
technical | Customer | Yes | agreement and reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| business opportunity | Customer | -- | Neutral | Reason for the call based on form fill. |
Key Moments
200:12
Audio Quality Complaint
The prospect indicates they cannot hear the agent, effectively stalling the sales process.
00:21
Callback Request
Prospect requests a callback, showing a willingness to talk later rather than just hanging up.
Resistance Signals
1
Technical barrier (audio breaking)
Confusion Signals
1
Audio quality issues
Topics Discussed
Business Opportunity
Form Fill
Audio Issues
Callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges call. |
| Middle | 2 | negative | Frustrated by audio quality: 'I can't hear even a single word.' |
| Closing | 3 | neutral | Suggests a callback. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello.
Speaker 0
2.25s
ya
Speaker 1
3.55s
Hi, this is Deepthi, right? I'm calling from IO Partners team. You have just filled a form about a business opportunity.
Speaker 0
12.69s
Your voice is really breaking a lot. I can't hear even a single word.
Speaker 1
14.29s
talking a lot. I can't
Speaker 1
17.15s
Actually her name is Deepthi, right?
Speaker 0
18.31s
Actually
Speaker 1
20.11s
aayam
Speaker 0
21.57s
I am Deepti I can't hear it if you can call back or something I think that would be better.
Speaker 1
26.05s
Yeah, sure, sure, sure. Okay.