A
Call Intelligence
None with Krishna — Feb 20, 2026 15:12
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Appointment Setting
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
customer_thinking
Call Structure
Duration
0:59 (60s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
118 / 54
Rep Longest Monologue
25s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Uncertainty of schedule
I'll do one thing, I'll give you a confirmation because I'm not still sure.
|
scheduling | Customer | Yes | acceptance and follow-up agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Discussion about meeting Mr. Deepan to see the wellness center and take a test. |
Key Moments
200:11
Rep asks for confirmation of tomorrow's visit.
Primary goal of the call.
00:50
Customer expresses uncertainty about her schedule.
The pivot point where the immediate appointment confirmation fails and turns into a follow-up task.
Trust Signals
1
Previous agreement to fix an appointment
Resistance Signals
2
I'm not still sure
I'll give you a confirmation tomorrow morning
Topics Discussed
IO Partners
Wellness Center
Appointment Scheduling
Meeting with Deepan
Diagnostic Testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the caller. |
| Middle | 2 | neutral | Listens to the rep's explanation of the meeting. |
| Closing | 3 | neutral | States she is 'not still sure' and needs to confirm later. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello.
Speaker 0
0.97s
Hello.
Speaker 1
1.07s
Hello.
Speaker 1
1.91s
Hello
Speaker 0
2.71s
aa maam dis is krishna i o teams. i kade vi diskas about i o. aa i o partners.
Speaker 1
8.39s
Hmm.
Speaker 1
8.99s
Yeah right yes yes.
Speaker 0
11.03s
ya ya actually are you coming tomorrow afternoon?
Speaker 1
15.43s
You told me you were fixed an appointment. Yeah, yeah,
Speaker 0
17.07s
Yeah yeah I actually I updated to our team. They have an slot and our head of IO partner Deepan is there. You will contact I will contact you contact you to them tomorrow. You can directly meet Mr. Deepan and you can discuss whatever the things. And they given full clarity about what they are doing entire things or what what we have in the wellness center. Okay?
Speaker 0
43.15s
If you okay means
Speaker 1
43.25s
If you okay means
Speaker 0
45.17s
Aa if you know the timing of your availability, you can take test on that that is available.
Speaker 1
45.47s
Hello.
Speaker 1
50.45s
I'll do one thing, I'll give you a confirmation because I'm not still sure.
Speaker 0
54.11s
Yeah yeah.
Speaker 1
54.13s
Yeah yeah. I'll just give you a confirmation okay tomorrow morning I'll give you a confirmation.
Speaker 0
57.97s
Yeah, sure. Okay.
Speaker 1
59.49s
Okay.