A
Call Intelligence
Dr. Nithyam with Krishna — Feb 19, 2026 17:50
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Partnership-focused
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
5:43 (344s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
582 / 218
Rep Longest Monologue
30s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Knowledge
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of technical knowledge
Can we get a learning understanding of this longevity treatment?
|
product knowledge | Customer | Yes | invitation to experience | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Core diagnostic offering involving blood tests and DEXA scans. |
| healthcation program | Rep | 100000.00 | Neutral | Short-term wellness packages. |
| partnership program | Rep | -- | Positive | Commission-based referral model for doctors (32-35% margin). |
Key Moments
402:20
Prospect identifies as a Doctor
Changes the call from a B2C sales pitch to a B2B partnership discussion.
02:46
Commission structure explanation
Agent explains the 32-35% margin, which is the primary incentive for the partner.
04:00
Prospect asks for 'learning understanding'
Shows high intent and professional interest beyond just money.
05:03
Saturday appointment scheduling
Concrete next step established for conversion.
Discovery Questions
3
Q1
Are you from Chennai right?
Q2
Are you here about anything about IOL previously?
Q3
Can you please know your availability?
Trust Signals
3
Sharing professional title (Doctor)
Requesting a physical visit to the center
Asking for 'learning understanding' of the treatment
Enthusiasm Signals
3
I'll be happy to understand
Can we get a learning understanding of this longevity treatment?
I would be available on Saturday or Sunday
Confusion Signals
1
I don't recall what exactly it involves
Topics Discussed
Longevity Program
Partnership Commissions
DEXA Scan
Health Vacation
Center Visit
Chennai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Professional and confirming identity. |
| Discovery | 2 | neutral | Interested in understanding the 'longevity' concept. |
| Pitch | 3 | neutral | Active listening during the partnership/commission explanation. |
| Closing | 4 | positive | Proactively asking for a visit and learning opportunity. |
Call Transcript
Click to expand
Speaker 0
1.21s
hello.
Speaker 1
2.41s
Hello
Speaker 0
3.85s
aa aa aa this is doctor nithyam.
Speaker 1
7.17s
Yes.
Speaker 0
8.57s
Ma'am, we are calling from an IO wellness team.
Speaker 1
13.75s
Yes, right. Yes, I had inquired, correct.
Speaker 0
16.43s
Yeah, yeah, yeah. Actually, we are you enquired about IOL, right? So we are you here about anything about IOL previously?
Speaker 1
27.45s
I have I noticed your offices. I kind of gone through your website some time back.
Speaker 0
35.03s
Okay.
Speaker 1
35.03s
Okay.
Speaker 0
36.77s
Okay okay.
Speaker 1
36.81s
Okay okay. But I don't recall what exactly it involves. So I'll be happy to understand.
Speaker 0
43.61s
yaa from you from chennai right?
Speaker 1
47.53s
Yes, that's right.
Speaker 0
48.99s
Ya adhaavadhu comfortable Tamil.
Speaker 1
51.95s
Sorry.
Speaker 0
53.17s
Yeah. Okay. I will share with the details what we currently have and what are the packages and what you are doing right now.
Speaker 0
62.91s
Okay. And you will get an idea about what actually we did right now. Okay. Actually we it's about iOS. I already enquired, I mean I already said about iOS. It's about the longevity.
Speaker 1
63.21s
Okay.
Speaker 1
68.79s
Okay.
Speaker 1
76.09s
Yeah. Program okay.
Speaker 0
76.09s
program, okay. you already know about that, right? So we provide, yeah, we provide an test of 181. We have multi packages like this, okay. In this we have an health vacation, live long, like an health vacation is about an two days of package, five days of package. We have this, okay. The actual core thing in longevity is about treat, I mean test the entire body using an blood test and a DEXA scan like this, okay.
Speaker 1
80.73s
To be provide
Speaker 1
105.33s
Okay, okay.
Speaker 0
106.01s
Okay. And then we get an entire details about what actually we have an issue or anything else. Okay.
Speaker 1
114.07s
Okay.
Speaker 0
114.07s
We provide an end to end retreatment for you for you. Okay.
Speaker 1
119.19s
Okay.
Speaker 0
119.73s
And we provide an supplements and we alter your daily routines based on the things what we have an issue for that. Okay.
Speaker 1
128.47s
Okay.
Speaker 0
128.65s
And we have an other memberships and all the things we have. Okay. These are the things actually we right now and actually the thing you requested is it's about a partnership. Okay.
Speaker 1
133.21s
Okay.
Speaker 1
140.97s
Correct, yeah, because I'm a doctor. Yeah, yeah, yeah.
Speaker 0
142.89s
Yeah yeah yeah that's actually that's why I just explained about what actually done. But it's about a partnership but a partnership is about you can tap any of your HNI clients or maybe you know known people or business people.
Speaker 0
156.83s
to assume you get an I mean commissions for the in in for the entire people.
Speaker 0
164.89s
oke.
Speaker 1
165.29s
hmm hmm okay okay
Speaker 0
166.27s
Okay. It's about a margin. For example, if you if they take a test for 181 means, you you get a commission. And also if you take a health education package, it's about an 1 lakh around, okay. If you do 1 lakh means you can get an commissions up to 32 35% on 20 based on the margin you have completed for a month, okay. So like this you get an commissions from based on your client you provide with an I.
Speaker 0
196.27s
Okay. Okay.
Speaker 1
189.11s
Athu.
Speaker 1
196.85s
Okay.
Speaker 1
200.73s
Okay fine.
Speaker 0
201.53s
So this is a thing.
Speaker 0
202.89s
Right now you enquired about your partnerships. If you want the more detail means I will share you all the collaterals with you. Okay, you just go through that and we can make an if you are ready to become a partner means we can obviously share our the agreement and we can sign and proceed further. That's it.
Speaker 1
207.19s
Ya
Speaker 1
211.61s
Yes.
Speaker 1
222.25s
Okay, I understand. So I have a question, I have one more question.
Speaker 0
222.53s
Okay.
Speaker 0
223.81s
I have a question.
Speaker 0
225.77s
Sure.
Speaker 1
227.61s
I mean, I understand that, you know, that we if we are partners, we have certain
Speaker 0
232.59s
Yeah yeah.
Speaker 1
233.83s
Funds benefit.
Speaker 1
235.07s
Yes. I want to also understand that do doctors get any
Speaker 0
235.17s
Yes.
Speaker 1
240.87s
How may I say, can we get a learning understanding of this longevity treatment?
Speaker 0
245.63s
Yeah, actually if you want, yeah, yeah, yeah, sure ma'am. If you, if you are in Chennai, means you can come to the Belisha, our official IO house. I mean, it is there in the Belisha.
Speaker 1
246.21s
Ya ya ya sure ma'am.
Speaker 1
253.63s
Hmm.
Speaker 0
256.47s
You just visit and explore entire things what we have currently doing right now. And you get more detail to pitch your client or your customers or your business people like that. Okay, if you want an appointment means you could based on your availability, we can book an appointment. We just go through the entire I O wellness center. You can get more detailed idea about what they actually do in a real thing and you you can use this and you can pitch it.
Speaker 1
256.67s
Yeah.
Speaker 1
261.35s
aa new return
Speaker 1
265.73s
Understand.
Speaker 1
267.37s
Okay,
Speaker 1
269.47s
Okay.
Speaker 1
277.01s
Hmm.
Speaker 1
281.43s
unusual
Speaker 0
284.87s
Okay.
Speaker 1
285.19s
Okay, I understand. Yeah,
Speaker 0
286.53s
Yeah, you can if you want an if you are available in which means you can please ping me out. I will book an appointment to visit there. Okay. I also listen.
Speaker 1
296.27s
Okay. You are also in Chennai. Okay. Your name, sir?
Speaker 0
299.23s
okay
Speaker 0
300.85s
Aa from my self Krishna.
Speaker 1
302.89s
Krishna
Speaker 0
303.61s
Yeah.
Speaker 1
303.69s
So Mr. Krishna, I would be available on Saturday or Sunday. Is your clinic open on Saturday or Sunday?
Speaker 0
309.53s
saatrde yaa maam saatrde is available.
Speaker 1
312.61s
sare what time will be convenient like what are your working hours?
Speaker 0
317.05s
aa I will check okay Saturday okay ma'am. your availability can you please know your availability? I will check with them. afternoon.
Speaker 1
322.73s
afternoon maybe mornings or afternoons afternoon will be better I think afternoon or evening.
Speaker 0
326.69s
Afternoon.
Speaker 0
328.69s
Yeah, sure. Sure, ma'am. I will inform and let you know that all the things.
Speaker 1
333.17s
Okay.
Speaker 0
333.25s
Okay. I will handle all the collaterals as well as and I will get back to you.
Speaker 1
337.31s
Okay sir.
Speaker 0
337.59s
It's a timeline plot two.
Speaker 1
339.05s
Yeah.
Speaker 1
339.99s
Yeah. Yeah.
Speaker 0
340.99s
Yeah, sure. Thank you. Yeah, thank you.
Speaker 0
343.23s
Thank you.