A
Call Intelligence
Vivek with Krishna — Feb 19, 2026 13:41
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Krishna
Krishna did not attempt to close on call with Vivek. Coaching opportunity.
No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with Vivek.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:27 (27s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
35 / 14
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
aavel kaal yu aap after sam time. aaraund tu tharti.
|
time | Customer | Yes | agreement/reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| business opportunity | Rep | -- | Neutral | Reason for the call based on form fill. |
Key Moments
200:07
Lead Source Verification
Rep confirms the lead filled a form for a business opportunity.
00:19
Callback Request
Customer sets a boundary and requests a specific time (2:30 PM) for the conversation.
Resistance Signals
1
Time constraint/Busy
Topics Discussed
Business Opportunity
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Identifies himself as Vivek. |
| Closing | 2 | neutral | Politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 0
1.21s
Hello.
Speaker 1
1.83s
Hello. Hello.
Speaker 0
3.17s
Hi, this is Vivek.
Speaker 1
6.13s
Yes.
Speaker 0
7.37s
Actually I am calling from your partner. Myself Krishna. You filled a form about an business opportunity. Is this right time to talk to you?
Speaker 1
19.63s
aavel kaal yu aap after sam time. aaraund tu tharti.
Speaker 0
23.99s
Sure, you can follow me. Yeah, no problem. Yeah.