A
Call Intelligence
Rajesh with Krishna — Feb 19, 2026 15:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Krishna
Krishna did not attempt to close on call with Rajesh. Coaching opportunity.
No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with Rajesh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:50 (50s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
84 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not free to talk right now
Oru oru one hour aagume.
|
time | Customer | Yes | rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness services | Rep | -- | Neutral | General introduction of the company. |
Key Moments
300:11
Identity Confirmation
Agent confirms they are speaking to Rajesh who submitted the form, establishing legitimacy.
00:26
Time Objection
Customer states he is busy for an hour, shifting the call from a discovery call to a scheduling call.
00:38
WhatsApp Request
Customer asks for info on WhatsApp, showing a level of interest in reviewing details before the next call.
Trust Signals
2
Agreement to receive WhatsApp details
Agreement to a specific callback time
Resistance Signals
1
Time constraint (busy for one hour)
Topics Discussed
Form submission
Callback scheduling
WhatsApp information sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call and identity. |
| Scheduling | 2 | neutral | Requested a later time and WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello
Speaker 1
1.73s
Hello.
Speaker 0
3.71s
Hello, aa sir.
Speaker 1
5.53s
Hello.
Speaker 0
6.59s
Sir, sir kekkuthungala? Hello.
Speaker 1
8.87s
Sollunga.
Speaker 0
11.19s
Sir we are calling from IO Wellness, neenga vandhu form submit pannirundheenga actually Rajesh-kku naan neenga correct.
Speaker 1
21.19s
Aamaa aamaa.
Speaker 0
22.27s
Aa okay sir.
Speaker 0
23.85s
Aa so adha discuss pannalaam sir, ippo free-aa illa ungalukku?
Speaker 1
26.93s
Oru oru one hour aagume.
Speaker 0
28.63s
Oru hour aagum sir.
Speaker 1
30.25s
Okay naan ungalukku oru.
Speaker 0
30.33s
Okay naan ungalukku oru ippo naangu o'clock aindhu o'clock pannalaamaa sir ungalukku aindhu o'clock?
Speaker 1
35.25s
Mm, pannala.
Speaker 0
36.41s
Okay sir, aindhu o'clock naanga discuss pannalaam, naan detail-aa solren.
Speaker 1
38.95s
Oru information therinjchunna kooda WhatsApp-la irundhuchunna kooda anuppunga naan sure maathiri.
Speaker 0
42.43s
Aa sure naan ippo WhatsApp ungalukku panniduren neenga details refer pannirunga.
Speaker 0
46.13s
Adhukkappuram namma entirely discuss pannikkalaam.
Speaker 1
46.61s
Mm.
Speaker 0
48.53s
Okay.
Speaker 1
48.91s
Saringa okay.
Speaker 0
49.75s
Okay.