A
Call Intelligence
None with Krishna — Feb 19, 2026 15:39
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Krishna
Krishna skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:46 (47s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
84 / 18
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Confirming the 5 o'clock appointment. |
Key Moments
200:10
Appointment Confirmation
Customer confirms the 5 PM appointment was set.
00:20
Payment Commitment
Customer states payment will be made today or tomorrow.
Trust Signals
2
Confirmation of appointment
Commitment to payment timeline
Topics Discussed
Appointment confirmation
Payment timeline
Additional assistance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | neutral | Confirming appointment and payment intent. |
| Closing | 3 | neutral | Agreement to next steps. |
Call Transcript
Click to expand
Speaker 1
1.09s
Sir, hello Krishna pesugiren sir.
Speaker 0
2.59s
Hello
Speaker 1
3.57s
Sir Krishna pesuradhu.
Speaker 0
5.39s
Sollunga Sir.
Speaker 1
6.79s
Aa sir, avangalukku call pannangala sir ungalukku aindhu o'clock appointment-ukku?
Speaker 0
10.87s
Mm aamaa aamaa kudutthirundhaanga.
Speaker 1
12.41s
Okay sir neenga okay sollitteenga.
Speaker 0
14.61s
Mm mm.
Speaker 1
15.55s
Saringa sir, okay sir, ivanga side-la edhuvum payment innaikku sollirukkaangala? Ennaikku sollirukkaangala?
Speaker 0
20.81s
Innaikkum illa naalaikkum panniduchchu.
Speaker 1
22.75s
Saringa Sir Okay.
Speaker 0
24.45s
Mm-hmm.
Speaker 1
24.99s
Ok sir ok.
Speaker 1
26.47s
Neenga paathuttu sollunga sir, edhavadhu avanga vera edhavadhu assistant venum appadinnaanga, explain pannumbodhu.
Speaker 0
33.59s
Mm.
Speaker 1
34.31s
Aa vera edhavadhu onnu solraanga illa onnu detail-aa ketkanumna sollunga, naan thiruppi inga pesuren sir, I mean call mudichadhukku appuram.
Speaker 0
41.13s
Mm mm.
Speaker 1
41.97s
Okay.