A
Call Intelligence
None with Krishna — Feb 20, 2026 12:25
Deal Lost
Hot
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Krishna
Krishna did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
other
Call Ending
other
Call Structure
Duration
1:01 (61s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
26
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness centre / io health medical centre | Customer | -- | Positive | Location confirmation for an appointment. |
Key Moments
300:12
Landmark Confirmation
Confirming 'Leela Palace' aligned both speakers on the correct location.
00:21
Center Status Clarification
Agent clarifies that the Ayyappa Kovil branch is closed and directs to MRC Nagar.
00:54
Arrival Commitment
Both parties agree to meet in 10 minutes, indicating a high probability of a show-up.
Trust Signals
2
Customer sharing current location
Customer confirming specific landmarks
Enthusiasm Signals
2
Repetition of 'Aamaa' (Yes)
Commitment to 10-minute arrival
Confusion Signals
1
Initial confusion between Ayyappa Kovil and MRC Nagar locations
Topics Discussed
Location directions
Landmarks
Branch status
Arrival timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking clarification on location. |
| Middle | 2 | positive | Relief/Agreement upon identifying landmarks like Leela Palace. |
| Closing | 3 | positive | Confirming arrival in 10 minutes. |
Call Transcript
Click to expand
Speaker 0
0.55s
Hello
Speaker 1
1.35s
Hello, IOL thaane Ma'am?
Speaker 0
3.23s
Aamaa.
Speaker 1
4.43s
Aa Ma'am, idhu ippo enga irukku Ma'am actually? Ayyappa Kovil pakkathulaya illa?
Speaker 0
9.19s
Ayyappa illa sir ungalukku indha Leela Palace theriyungala
Speaker 1
12.87s
Aamamma Leela Palace.
Speaker 0
13.83s
Angathaan sir anga pakkathula English building irukku paarunga.
Speaker 1
15.37s
Okay okay idhu okay aama Ayyappa koyil pakkathulayum onnu irukku IO Health Medical Centre adhu closed-aa ippo?
Speaker 0
21.97s
Adhu closed adhu irukkaannu enakku Ayyappa Kovil pakkathula irukkappa Wellness Centre anga nammaloda IO.
Speaker 1
30.69s
Aa Aaripuram thaan.
Speaker 0
30.87s
Aarepuramna Aarepuramla.
Speaker 1
33.19s
MRC Nagar dhaan Ma'am actually adhuvum.
Speaker 0
34.17s
M.R.C. Nagaraa?
Speaker 1
37.15s
Aamaa sir Ayyappa poy pannunga illa.
Speaker 0
37.33s
Ayyappa college irukkulla Marina Beach aama aama aama angathaan sir varum idhu Ayyo Wellness.
Speaker 1
39.79s
Aamaa aamaa aamaa aamaa
Speaker 1
41.53s
Aamaa aamaa.
Speaker 1
43.77s
Okay okay okay okay okay.
Speaker 0
45.43s
Aa neenga enga irukkeenga sir?
Speaker 1
45.87s
Okay okay.
Speaker 1
47.93s
Naan inga indha Ayyappa Kovil paakkala MRC Nagarla dhaan ma'am irukken.
Speaker 0
50.93s
Okay vandhutteengala
Speaker 1
52.97s
Aa oru pathu minutes-la andru idaaga.
Speaker 0
54.61s
Okay sir, okay naangalum oru pathu minutes-la reach aayiduvom, okay sir.
Speaker 1
58.45s
Okay okay.
Speaker 0
59.35s
Ya.
Speaker 1
59.77s
Near oru