A
Call Intelligence
None with Krishna — Feb 20, 2026 09:53
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Krishna
Krishna did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Cooperative
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
48 / 22
Rep Longest Monologue
10s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:04
Apology for scheduling conflict
Maintains rapport despite a change in plans.
00:14
Customer confirms 1 PM
Successfully saves the lead/meeting.
Trust Signals
2
Immediate agreement to new time
Polite tone
Topics Discussed
Scheduling
Head of Partners availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer listens to the agent's apology. |
| Rescheduling | 2 | neutral | Customer agrees to the 1 PM slot immediately. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 0
1.09s
Aa sir Lakshmi pesugiren sir.
Speaker 1
2.53s
Okay sir avasiyam avasiyam
Speaker 0
4.03s
Aa sir actually sorry sir Head of Partners vandhu ungakitta andha timela pesuradhukkulla innoaru schedule aayiduchu, so can we make it onnu o'clock sir is it possible?
Speaker 1
12.47s
Make it one of
Speaker 1
14.33s
Okay Ma'am Okay.
Speaker 0
15.37s
One o'clock vandhurunga konjam freeya pesalaam adhukkaagadhaan okayngala.
Speaker 1
17.95s
Aa sari okay okay okay.
Speaker 0
18.71s
Okay sir, onnu o'clock sharpa vandhurunga.
Speaker 1
20.97s
Okay thank you
Speaker 0
21.37s
Thank you sir, thank you.