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Call Intelligence

Jayakul with Krishna — Feb 20, 2026 09:50

Deal Lost Hot
Customer Jayakul
Phone +919600150402
Rep Krishna
Team Sales
Date 2026-02-20 09:50
Duration 0:50
Source None

Call History

8 attempts
Total Attempts8
First CallFeb 17, 2026
Last CallFeb 23, 2026
Total Talk Time14.5 min
Other RepsSri Lakshmi, Sri Lakshmi, Sri Lakshmi, Sri Lakshmi
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Rapport or Discovery: Krishna

Krishna skipped both rapport building and needs discovery on call with Jayakul.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 0:50 (51s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 25
Rep Words / Customer Words 98 / 74
Rep Longest Monologue 5s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Scheduling

Objections

1
Objection Category Raised By Handled Technique Quality
Time Conflict
Customer wanted 12:00, Agent had a meeting. Agent suggested 11:00.
 scheduling Customer Yes alternative choice Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Positive Scheduling a physical visit to the center.

Key Moments

2
00:16
Time Negotiation
The shift from 12:00 PM to 11:00 AM due to agent's prior commitments.
00:41
Final Commitment
Customer confirms he will reach by 11:00 AM sharp.

Trust Signals

2
Customer knows the address already
Customer proactively suggests alternative times

Enthusiasm Signals

1
Willingness to come earlier (11 AM) to ensure the visit happens.

Resistance Signals

1
Scheduling conflict at 12:00 PM

Topics Discussed

Appointment Scheduling Location/Address Time Management

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Initial connection issues.
Scheduling 2 neutral Negotiating time slots actively.
Closing 3 positive Confirmed 11 AM arrival.

Call Transcript

Click to expand
Source File +919600150402 20-2-2026, 9-50-55am.mp3
Transcript +919600150402_20-2-2026,_9-50-55am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19691