A
Call Intelligence
Aslam with Sri Lakshmi — Feb 17, 2026 11:27
Deal Lost
Cold
Call History
10 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Aslam. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Aslam.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:19 (19s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
22 / 1
Rep Longest Monologue
7s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:01
Agent Introduction
Agent identifies herself and the company (IU Wellness).
00:12
Audio Failure
The call appears to suffer from one-way audio or a drop as the agent repeats 'halo' and 'hello' without response.
Confusion Signals
1
Connectivity issues/Audio lag
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only says 'Hello' once. |
Call Transcript
Click to expand
Speaker 0
1.09s
Hello. Hello, hi, I'm speaking to Mr. Aslam. Hi, Mr. Aslam, this is Lakshmi. I'm calling from IU Wellness.
Speaker 0
12.15s
halo
Speaker 0
15.25s
Hello
Speaker 1
18.47s
Hello.