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Call Intelligence

Rajini with Krishna — Feb 17, 2026 11:43

Deal Lost Cold
Customer Rajini
Phone +917824822731
Rep Krishna
Team Partnerships
Date 2026-02-17 11:43
Duration 2:18
Source None

Call History

8 attempts
Total Attempts8
First CallFeb 12, 2026
Last CallFeb 17, 2026
Total Talk Time9.9 min
Other RepsSri Lakshmi, Sri Lakshmi, Sri Lakshmi, Sri Lakshmi, Sri Lakshmi
Rep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
5.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Cold
Decision Maker Partial
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Partnership/Affiliate
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 2:18 (139s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 36
Rep Words / Customer Words 248 / 212
Rep Longest Monologue 29s
Customer Longest Monologue 14s
Silence Gaps (>2s) 2 (max 7.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking Yes
Urgency Creation None
Script Adherence Low
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Authority

Objections

1
Objection Category Raised By Handled Technique Quality
Busy/Redirect
naan Reshma nundu oruthar number kudukkuren... avanga collaborate indha events ellame avangathaan coordinate panraanga.
 authority/decision maker Customer Yes acceptance and pivot Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
partnership program Rep -- Other Onboarding partners to promote longevity and preventive health care.

Key Moments

3
00:24
Context Setting
Rep establishes credibility by mentioning the influencing meet and mutual contacts.
00:50
Redirection
Customer stops the pitch and directs the rep to Reshma, indicating she is not the primary contact for this.
01:55
Lead Policy Clarification
Rep clarifies that they don't give leads out, they only pay for promotion, which is a key part of the partnership terms.

Trust Signals

1
Sharing a personal contact number for a coordinator

Resistance Signals

2
Repeatedly saying 'talk to her'
Interrupting the pitch to redirect

Confusion Signals

1
Customer initially thought it was for an event

Topics Discussed

Partnership Onboarding Commission Structure Longevity Healthcare Event Coordination Lead Generation Policy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but busy.
Pitch 2 neutral Immediately tries to redirect the call to someone else.
Closing 3 neutral Provides the contact number and ends the call politely.

Call Transcript

Click to expand
Source File +917824822731 17-2-2026, 11-43-54am.mp3
Transcript +917824822731_17-2-2026,_11-43-54am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19688