A
Call Intelligence
None with Krishna — Feb 17, 2026 11:29
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
11:18 (679s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
1420 / 185
Rep Longest Monologue
120s
Customer Longest Monologue
13s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Decision Maker/Validation
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory of the ad
Illamma, idhu idhu enna andha bad campaign naan kuduthurundhennu enakku gnyabagam illa.
|
source/origin | Customer | Yes | soft dismissal/reassurance | Good |
|
Need for technical consultation
enakku idhula oru knowledgeable-aana oru cousin oruthar irukkaa lab technician... naan avarkitta naan discuss pannittu naan kandippaa sir.
|
authority | Customer | Yes | validation & support | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 19000.00 | Neutral | Comprehensive blood test covering gut, liver, thyroid, etc. |
| dexa scan | Rep | -- | Neutral | Used to measure visceral fat and bone density to predict heart risks. |
| partnership program | Rep | -- | Interested | Referral model with 20% to 30% commission based on volume. |
Key Moments
301:15
Authority Name Dropping
Established credibility by mentioning the Aircel owner.
04:50
Pivot to Partnership
Shifted from selling a test to selling a business opportunity (commission).
09:39
Cousin Mention
Customer reveals a key influencer (lab technician cousin) who will validate the technical claims.
Discovery Questions
3
Q1
Neenga Chennai thaana?
Q2
IU Wellness pathi kelvippattirukkeengala?
Q3
Ungalukku indha targeted audience ungalala refer panna mudiyuma?
Trust Signals
3
Customer shared his location (Avadi)
Customer mentioned his cousin's profession
Customer confirmed WhatsApp number
Enthusiasm Signals
1
Asking clarifying questions about the referral process
Resistance Signals
2
Initial denial of seeing the ad
Deferring decision to a third party (cousin)
Confusion Signals
1
Initial confusion about the company name and ad
Topics Discussed
Preventive Healthcare
DEXA Scan
Visceral Fat
Heart Attack Prevention
Partnership Commission
Biological Age
181 Health Parameters
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not remember the ad campaign. |
| Pitch | 2 | neutral | Listened to the long explanation of preventive health. |
| Closing | 3 | neutral | Agreed to review details and discuss with a professional relative. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello
Speaker 1
2.51s
Hello
Speaker 0
3.13s
Ae hi, I am speaking to Miss Alan.
Speaker 0
6.35s
I am Shalan, very good morning.
Speaker 0
9.71s
Ya, I'm telling this is Lakshmi, I'm calling from IO Wellness, I see that IO Wellness.
Speaker 1
14.09s
Sri
Speaker 1
17.09s
Okay
Speaker 0
17.83s
So naanga ad campaign run pannirundhom, neenga unga interest show pannirundheenga correct-aa? Neenga paarthirundheenga illaiya neengal.
Speaker 1
23.77s
Nethukku.
Speaker 0
24.85s
Aama, ad campaign onnu potturundhom, IU Wellness appadinnu sollittu.
Speaker 1
30.53s
Okay.
Speaker 0
31.31s
Okay so ungaloda details adhula kuduthurundheenga sir adhanaladhan call pannirukkom sir idhukku munnadi IU Wellness pathi kelvippattirukkeengala?
Speaker 1
41.03s
Illamma, idhu idhu enna andha bad campaign naan kuduthurundhennu enakku gnyabagam illa.
Speaker 0
45.43s
Illai illai actually naangal kuduthurundhom, neengal adhula vandhuttu summa enquire pannirundheenga, so adhanala dhaan yes yes, so adhai pathi explain pannuradhukku dhaan call pannirukken sir, is this the right time to talk to you for two minutes?
Speaker 1
50.27s
Aa adhu maadhanathaan.
Speaker 1
57.03s
Inga sambalam.
Speaker 0
58.05s
Okay sir, sir IU Wellness pathi kelvippattirukkeengala? Neenga Chennai thaana?
Speaker 1
62.53s
Aa Chennai
Speaker 0
63.43s
Okay sir, sir namma M.R.C. Nagar-la dhaan indha Ayur Wellness Center irukku sir.
Speaker 1
68.07s
Appadiye.
Speaker 0
68.49s
Okengala Mr. Sivasanthara Nair cell owner theriyungala?
Speaker 1
72.21s
Sariyaa.
Speaker 0
73.31s
Theriyadhungala?
Speaker 0
75.45s
Okay, so Mr. Aircel owner Mr. Sivasankaran avaroda company dhaan idhu. So IO Wellness paatheenganna Indiavoda premier longevity and preventive health care destination.
Speaker 0
85.75s
So basically paatheengannaa namma vandhu nammaloda udambu nallaa stable-aa irukku appadinnaa rendu vishayam paathukkanum. Onnu external body innnonnu internal body correct-aangalaa? External body-nnu paatheengannaa veliyilirunthu thothram namma paathukkurathum internal body-nnaa ulla irukkura organs like nammaloda heart, liver, pancreas idhellam eppadi irukkunnu therinjikkirathu. Ithu rendu-me nallaa irunthaathaan nammalukku vandhuttu live long panna mudiyum correct-aangalaa? Nalla oru seeraana vaazhkkai vaazha mudiyum correct-aangalaa? So sila per enna pannuvaangannaa external body nallaa paathuppaanga aanaa ulla irukkura
Speaker 0
115.75s
Organs-oda health edhuvume theriyaadhu avangalukku, adhanala seekkirama avangalukku vandhuttu.
Speaker 1
109.75s
Iran
Speaker 1
111.51s
Sala perukku
Speaker 0
121.23s
Niraiya problems varadhukku vaaippu irukku, adhe maadhiri ulla irukkira organs nalla irukkiravanga veliya thotram vandhuttu nalla irukkaadhu. Adhu yen appadinnaalumae indha factors ellaame namma kandupidichu ennannu paarthaadhaan nammaloda lifestyle namma vandhuttu nalla kondu poga mudiyum, correct-ungala? Ippa irukkira lifestyle-la ippa irukkira namma vandhu fast moving world-la nammaloda lifestyle ellaam change aanadhunaala niraiya impact namma body-kku dhaan aayittu irukku. Oru dustbin maadhiri namma namma body-ya use pannittu irukkom, so idha namma vandhuttu konjam recreate pannuradhukkum namma engayum.
Speaker 0
151.23s
irukkum namma body eppadi irukkunnu therinjukkarathukkum dhaan indha IO Wellness Center. So indha IO-la enna panrom appadinna preventive health care panrom. For example enakku iniyo oru aindhu varushathula heart attack varappogudhu appadinna enakku innaikke adhu theriyum. Eppadi appadinna ennoda body-la evlo visceral fat irukku appadindradhu DEXA scan appadinu oru idhu irukku. Andha scan naan eduthuttenna ennoda body-la niraiya visceral fat irukku, bone density ippadi irukku appadindradhu enakku therinjirum.
Speaker 0
178.05s
So ennoda heart-a suthi niraiya fat irukkunna kandippa heart arrest varadhukku vaaippu irukku correct-ungala? So indha report enakku innaikke kidaichiruchu appadinna naan down the line enakku adhu eppadi adha vandhu cure pannanumndradhu enakku therinju naan cure panniduven. So enna aagumnaakka ennoda andha chances of having that heart arrest vandhuttu romba kammi aayidum. So naan live long-aa iruppen naan healthy-aa iruppen. So idhu preventive-aa health care pannradhukku dhaan indha IU Wellness.
Speaker 0
203.33s
Okengala, so idhula niraiya parameters irukku, IO Health, IO Health Care, Live Long, Cart appadinnu solli niraiya parameters irukku. So ippa IO Health-la enna irukkunnu paatheenganakka onnooru, aindhu, moondru, aindhu aindhu appadinnu niraiya packages irukku. So ippa indha onnooru-nna enna?
Speaker 1
203.41s
Okkaalaa?
Speaker 0
219.61s
IU one eighty onna indha bio marks irukkumla sir ippa vandhuttu ungaloda gut health eppadi irukku pancreas eppadi irukku thyroid eppadi irukku so idhu ellame paarkkuradhu vandhu indha oru test report idhu eppadi paarkkuradhu naan vandhu dhaan paarkkanumaa appadinna kidaiyaadhu neenga veetla irundhe udkaarnthu ungalukku andha blood sample collect pannradhukku aal vandhuruvaanga eppavume namma routine check pannuvomla sir andha maadhiri dhaan idhu routine check-ukkum idhukkum appa enna vithiyaasam appadinu kettenganna idhu oru preventive measures neenga routine check ponneenganaakka enakku thyroid paarkkanum ippadiye neenga master health checkup poyirundhaanakka
Speaker 0
249.61s
Oru sila parameters mattum dhaan ungalukku adhula cover aagum, aana indha idhula vandhuttu one eighty one-na one eighty one parameters India-la vera engume kidaikkala sir, IO Wellness-la mattum dhaan namma koduthuttu irukkom.
Speaker 0
260.07s
181 parameters andha oru idhulaye ungalukku kidaikkirathu vandhuttu ivvalavu detailed report vera engayumume ungalukku kidaikkaathu okkeyaanaa. So adhe maathiri 360 irukku. So ellaathukkume oru different packages namma vachirukkom sir. Ippo indha 181-la ennenna theriyum appadindrathu ungalukku naan details anuppuren. Ungaloda gut health eppadi irukku? Ungaloda nutrition eppadi irukku? Ungalukku pancreas, liver, thyroid, sugar ellaame check panniralaam idhula okkeyaanaa. So idhu vandhuttu oru 19000-nnu vachukkongalen. As a partner naan vandhu partnership team-la irunthu call panren ungalukku. So neenga
Speaker 0
290.07s
Ippo enakku en kooda partner-aa onboard aagureengannu vachukkongalen, ungaloda contacts irukkum paatheengala? Like intha contact yaarukku kodukkurathu appadinna HNI clients-kku, like nalla intha pathi knowledge irukkuravangalukku neenga intha cater pannitteenga appadinna, avanga intha test edukkuraanga appadinna athula ungalukku oru commission percentage kidaikkum sir.
Speaker 1
282.93s
Okay
Speaker 0
308.29s
So for example oru maasathukku neenga vandhuttu
Speaker 0
312.07s
Ippo oru service based poneenganna oru lakh to pathu lakh panneenganna irubathi percent of commission kudukkurom sir, idhe neenga pathu lakhs-ku mela poneenganna irubathi aindhu percentage kudukkurom, idhe neenga pathu aindhu percentage-ku mela I mean lakhs-ku mela neenga vandhuttu oru maasathukku neenga kondu vareenga appadinna muppathi percentage varaikkum kudukkurom sir, idhu vera engayume kudukkuradhu illa service-la, adhe irubathi lakhs-ku mela poneenganna adhukku yetha maadhiri percentage discuss panni namma kuduthuralam okay-ngala? So idhu oru maasathukkaana kanakkudhaan, for example ippo oru maasathukku rende rendu nootru aindhu test.
Speaker 0
342.07s
Neenga book panreenganu vachukkongalen ungalukku therinjavangalukku
Speaker 1
344.37s
Illa
Speaker 0
345.07s
Adhulayum neengal vandhu aaru aayiram kitta sambaadhichidalaam.
Speaker 0
349.37s
Okay-ngala?
Speaker 1
349.81s
Aamaa sir neenga just refer pannanum.
Speaker 0
351.65s
Aama sir, neenga just refer pannanum, avangala vandhuttu avanga interested-aa irukkanum sir, summa refer panna koodaadhu sir. So idhu ellaam potential-aa thaan naanga edukkirom, ellaarukkum idhu kondu poganumnu avasiyam illai sir. Yaaru idhula vandhu preventive-aa naan irukken, ennoda health naanga ippo kaalam maariduchu, niraiya per ippo healthy-aa maaruradhukku try pannuraanga. Aenna niraiya perukku theriya aarambichiruchu, ippallaam padhinettu vayasu, padhinetu vayasuleye heart attack varadhukku vaaippu irukku, niraiya perukku niraiya issues ippo vandhuttu face pannuraanga illaiya? So idhu ellaame idhu mattuma irukkunnaa kidaiyaadhu sir, epigenetic test-
Speaker 0
381.65s
Epigenetic test eppadi appadinna ippo namakku vayasu oru muppadhunnu vachukkongalen, idhe namma organsoda vayasu ennandrudhu namakku theriyaadhu. Ippo adhaan namma veliya vandhu muppadhu vayasu irukkaadha maadhiriye iruppom, aana ulla namma organs namma lifestylenaala oru nappatti years pannittu years irundhuchunna seekkiramaave namakku niraiya problems.
Speaker 0
400.31s
Problems vandhu varadhukku vaaippu irukku.
Speaker 0
402.89s
Okengala? So indha biological factor-aa ungalukku vandhuttu eadhavadhu issues irukkaa? Like yenna genetic ippo unga unga munnoorkal ippo neenga unga thaathaa paatti varaikkum ungalukku theriyum, adhukku munnaadi irukkiravangalukku enna noi irundhadhu? Adhu vandhu ungalukku andha gene-la carry aayirukkaa? Ennannu nammalukku yaarukkume theriyadhu correct-ungala? So indha biological factor-aa ungalukku eadhavadhu problems irukkaa? Appadindradhu ellaame indha test moolama paathuralaam okengala? So idhe neenga vandhuttu ennoda organs-a vandhuttu naan ippo therinjiruchu, ennoda organs ellaame nalla illa enakku oru naappu.
Speaker 0
432.89s
Vayasu muppathu vayasula irukkira naan vandhu ennoda organs vandhu narpathu aimpathunnu kaamikkudhu. Appa naan enna pannattum? BMI ivlo mosamaa irukku. Appa naan enna pannattumnaa adhukkum kavalaippada venaam sir. Namma kitta doctors, physicians, therapist ellaarume irukkaanga. So ivanga vandhu proper-aa ungalai guide pannuvaanga. Aduthu neenga enna pannanum? Eppadi saappidanum? Eppadi thoonganum? Eppadi ungalukku vandhu lifestyle kondu ponaa eppadi neenga achieve pannanum? Andha narpathu vayasu irukkira unga organ-a muppathu vayasu kondu varadhukku nallave. So for example sir, indha owner irukkaar illaiyaa Sivashankaran sir, avarukku vayasu paat
Speaker 0
462.89s
Aanaal avaroda organsoda age paatheenganna naarpathu thaan.
Speaker 1
403.13s
Okkaalaa?
Speaker 1
425.67s
So
Speaker 0
466.23s
Avar appadiye reverse pannittaaru, okayngala? Yen appadinna organs nalla irundhaa thaane sir neenga romba naal uyir vaazha mudiyum first of all.
Speaker 1
467.01s
Namaskaram
Speaker 1
473.71s
Aamaam aamaam.
Speaker 0
474.51s
Aamaam, so idhudhaan sir idhu neenga explain pannanum. Ippa naan explain pandradhu naan oru partner idhula okayngala? Naan vandhuttu in-house partner, neenga extended partners avvalavudhaan vidhyasam nammallukku. So neenga vandhu ungaloda database ungaloda contacts kitta neenga idhai kondu poy avangalukku cater panni avangalaiyum neenga forum-kku kondu vandhutteenga, engalukku engakitta idhu pannitteenga, pass on pannitteenganna avangalukku naangal discovery call koduthuttu avangalukku enna venumo adhukku etha maadhiri namma office-la wellness center-layo illa avangalukku vandhu direct-aa blood sample eduthukkiraanga appadinna direct-aa naangal book panniduvom.
Speaker 0
504.51s
Avanga vandhu blood sample eduthuppaanga ungalukku report kidaichirum adhukkappurama avanga nammakkittayum vandhu treatment vandhu eduthukkalaam edhaavadhu abnormalities irundhadhunna nammakkitta treatment eduthukkalaam appadi illa appadinna
Speaker 1
486.45s
Mm
Speaker 0
515.55s
Avangaloda doctors avangalukku therinjavangalukkitta poganum appadinnaalum pogalaam onnum prachannai kidaiyaadhu aana andha test eduthaale ungalukku andha commission vandhurum sir.
Speaker 1
523.57s
Ok.
Speaker 0
524.37s
Ok-ngala, so ungalukku eadhavadhu doubts irukka sir ippa varaikkum naan sonnadhula?
Speaker 1
527.99s
Illa, adhu ippo onnum idhu vandhu neenga idhu vandhu oru wellness center-la neenga multiple test-laam panneenga, lab test, so adha vandhu refer panni ungalukku clients vandhu tharanum. Aama sir.
Speaker 0
536.81s
Adhu vandhu
Speaker 0
539.43s
Aama sir, idhudhaan partnership. So idhula vandhu ungaloda targeted clients yaarunnu paatheenganna HNI people andha maadhiri. So neengale oru test neenga ippa eduthalumae, adhula ungalukku vandhuttu clear-aa therinjirum naanga enna panrom appadindradha neengale experience panni paarkkalaam. Neenga eduthutteenga appadinna, idhukku appuramaa neenga mathavangalukku sollumbodhu iniyum easy-aa irukkum. Adhukku appuramaa adhula ore oru test avanga oruthavangala neenga convert pannaalum, neenga eduthadhu appadiye neenga eduthukkalaam thiruppi. Puriyudhungala?
Speaker 0
567.49s
Idhu neenga spend panra maadhiri kidaiyadhu, just oru invest panni neenga onnu panreenga, adhukku aduthu neenga adhu thiruppiyum ungalukke varadhaan pogudhu. Oru oru test book pannitteenganna ungalukku andha kaasu vandhurum, adhukkappuram neenga book panradhu ellame ungalukku profit dhaan.
Speaker 1
579.75s
Mm enakku idhula oru knowledgeable-aana oru cousin oruthar irukkaa lab technician.
Speaker 0
585.15s
Okay lab technician-aa okay okay.
Speaker 1
586.95s
Okay naan avarkitta naan discuss pannittu naan kandippaa sir.
Speaker 0
589.81s
Kandippa sir ungalukku naan ella details-um anuppuren ungalukku venumna neenga in person kooda varalaam sir neenga neenga enga irukkeenga Chennaiyila
Speaker 1
596.65s
Aavadhu.
Speaker 0
597.61s
Aavadiyila irukkeengala? Okay sir, nammaloda vandhu MRC nagarla Leela Palace irukku paatheengala, adhukku pakkathula dhaan irukkom naanga Wellness Center. Neenga indha pakkam vareenganna sollunga, ungalukku naan oru meeting arrange panren. Nineteenth already naanga meeting vachirukkom. So neenga vareenganna sollunga, naan ungalukku in persona ungalukku ellaame kaamikiren. Naanga enna pannittu irukkom appadinnu sollittu, adhu neenga paarthaale ungalukku vandhuttu easy-aa understand aayidum. Adhukkappuramaa ungalukku venumna kooda naanga oru DEXA scan eduthu kaamikirom. Indha body-la neenga eppadi idhu panreenga, ungalukke naanga eduthu kaamikirom. Appo ungalukku or
Speaker 0
627.61s
Contacts moolama neenga ungalukku contacts eppadi irukku sir? Ungalukku indha indha targeted audience ungalala refer panna mudiyuma?
Speaker 1
603.97s
Aa
Speaker 1
616.17s
Paathaale
Speaker 1
634.31s
Panna mudiyum but naan vera oru idea vachirukken naan indha cousin-ta naan discuss pannittu naan improvisation-a vera vara paarkiren.
Speaker 1
641.01s
Okay sir.
Speaker 0
641.03s
Okay sir, eppo vararathukku chance irukkum sir neenga sonneengala?
Speaker 1
644.25s
Theriyala avar ippo work poyirukkaaru work vandha udane naan avarukku pesittu irukken appo.
Speaker 0
649.33s
Okay sir, naan meanwhile ungalukku ella details-um anuppuren. Ippo neenga paarunga, naan naalaiku ungalukku call panren. Neenga eppo venumnu sollunga, naan appo meeting arrange panren.
Speaker 1
658.75s
Okay.
Speaker 0
659.59s
Ok-ngala, idhudhaan unga WhatsApp number correct-ungala?
Speaker 1
662.07s
Mm amma.
Speaker 0
662.87s
Saringa sir, naan ungalukku ella details-um anuppuren. Neenga paarunga, discuss pannunga. Naan naalaiku call pannuren. Unga interest ennannradha neenga sollunga. Venumna in person meeting-la naan arrange pannuren. Namma vandhu neenga wellness center-aiyum paarkkalaam, okay-ngala?
Speaker 0
675.35s
Okay sir, okay sir, thank you, thank you so much, have a good day.