A
Call Intelligence
Arun Ponnappillai with Harish — Feb 19, 2026 10:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
7 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Arun Ponnappillai. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Arun Ponnappillai.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Partial
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
67% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:31 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family doctor
Naan doctor-a consult pannittu ennoda family doctor-a consult pannittu solren.
|
decision maker/authority | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Rep mentions this as an option for the customer to consider. |
Key Moments
200:13
Customer mentions family doctor consultation
This is the primary roadblock/objection that halts the sales process in this call.
00:21
Rep mentions Full Body Master Checkups
The only product mention in the call, attempted as a value-add before hanging up.
Resistance Signals
2
Deferring to family doctor
Short responses
Topics Discussed
Follow-up on previous call
Doctor consultation
Full body master checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the previous call. |
| Middle | 2 | neutral | Defers to doctor consultation. |
| Closing | 3 | neutral | Ends the call quickly. |
Call Transcript
Click to expand
Speaker 1
0.99s
Hello.
Speaker 0
1.11s
Hello.
Speaker 1
2.85s
Hello
Speaker 0
3.23s
Aa sir, good morning sir, naan Harish pesuren sir, nethu kooppittu irundhen illaingala?
Speaker 1
7.37s
Aamaa sir aamaa sir details.
Speaker 0
7.79s
Aamaa sir, details paatheengala sir? Naan ungalukku ellame anuppiduren.
Speaker 1
11.87s
Aa paathukkonga sir.
Speaker 0
12.99s
Okay okay.
Speaker 1
13.43s
Naan doctor-a consult pannittu ennoda family doctor-a consult pannittu solren.
Speaker 0
17.39s
Appadingala? Sari okay sir, sari sir, doctor kittayum kettu anuppi paarunga.
Speaker 1
18.59s
Mm
Speaker 0
21.55s
And inga vandhu full body master checkups-ume irukku sir, okay-ngala? So inga idha pathi neenga ennannu plan pannittu sollunga sir.
Speaker 1
21.69s
And neenga vandhu
Speaker 1
25.11s
So idha paththu neenga.
Speaker 0
28.15s
Okay okay okay sir thank you sir thank you.
Speaker 1
28.17s
Okay okay okay sir thank you sir thank you.