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Call Intelligence

Arun Ponnappillai with Harish — Feb 18, 2026 16:59

Deal Lost Warm
Customer Arun Ponnappillai
Phone +919994805816
Rep Harish
Team Sales
Date 2026-02-18 16:59
Duration 2:14
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 14, 2026
CitySalem

Call History

7 attempts
Total Attempts7
First CallFeb 18, 2026
Last CallFeb 25, 2026
Total Talk Time3.6 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 7
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 19% into call
Pitch Approach Educational/Value-based
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 2:14 (134s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 61
Rep Words / Customer Words 284 / 68
Rep Longest Monologue 24s
Customer Longest Monologue 4s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Serviceability/Location
Illa sir andha locationukku nammaloda service availability illa.
 logistics Rep Yes alternative solution Excellent
Lack of information on specific tests
Sir enakku idhu WhatsAppla anuppureengala enna test ennannu theriyala.
 information gap Customer Yes commitment to send info Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 8000.00 Neutral Main product pitch including 181 markers and doctor consultation.

Key Moments

3
00:26
Biomarker Pitch
Rep explains the value proposition of the 181 markers.
01:28
Serviceability Issue
Initial pincode was not serviceable; rep successfully pivoted to find a nearby serviceable area.
01:59
Price Disclosure
Rep quotes 8000 INR, leading to the customer's request for WhatsApp details.

Discovery Questions

3
Q1 Yaarukkaaga sir ungalukkaaga paakkureengala illa family yaarukkaaga paakkureengala sir?
Q2 Idhukku munnadi normal-aa like checkups ellame pannureengala sir, master checkups ellame?
Q3 Neenga enna location enga sir namakku pincode solreengala location-oda pincode?

Trust Signals

2
Sharing specific pincodes
Confirming regular health checkup habit

Resistance Signals

1
Summa potturundhen (Just put it casually/randomly)

Confusion Signals

1
Pincode serviceability check took multiple attempts

Topics Discussed

Blood tests 181 Biomarkers Inflammation Nutritional deficiencies Doctor consultation Home sample collection Pincode serviceability Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges the call.
Discovery 2 neutral Provides information about previous checkups and location.
Pitch 3 neutral Listens to the explanation of biomarkers.
Closing 4 neutral Requests details on WhatsApp before committing.

Call Transcript

Click to expand
Source File +919994805816 18-2-2026, 4-59-2pm.mp3
Transcript +919994805816_18-2-2026,_4-59-2pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19680