A
Call Intelligence
Kislay Shashwat with Harish — Feb 20, 2026 17:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Kislay Shashwat. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Kislay Shashwat.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Busy
achha achha no not a good time. can we chat next week?
|
time | Customer | Yes | agreement & alternative channel | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Referencing the customer's inquiry. |
Key Moments
200:12
Brand Clarification
Customer did not recognize 'AIWO' until spelled out and linked to Instagram.
00:20
Time Objection
Customer shuts down the current conversation, shifting the sales cycle to the following week.
Trust Signals
1
Agreement to receive WhatsApp details
Resistance Signals
2
Not a good time
Can we chat next week?
Confusion Signals
1
From where? sorry.
Topics Discussed
Instagram Inquiry
Age Test
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not immediately recognize the company name 'AIWO'. |
| Identification | 2 | neutral | Recognized the inquiry once Instagram was mentioned. |
| Closing | 3 | neutral | Requested a callback next week due to timing. |
Call Transcript
Click to expand
Speaker 1
0.11s
hello
Speaker 0
1.03s
hello
Speaker 1
2.07s
Yes.
Speaker 0
2.77s
naan hello sir. good afternoon. is it i am speaking with kisli?
Speaker 1
7.99s
Yeah.
Speaker 0
8.69s
Yes sir, this is Harish calling from IO sir.
Speaker 1
11.59s
from where? sorry.
Speaker 0
12.53s
ai o, a i w o.
Speaker 0
15.27s
you you enquired enquired for some age test through Instagram?
Speaker 1
15.55s
U N
Speaker 1
20.63s
achha achha no not a good time. can we chat next week?
Speaker 0
24.15s
Ya sure sir. Can I send the details through WhatsApp?
Speaker 1
27.67s
ya please do.
Speaker 0
28.73s
Yeah, sure sir. Thank you.
Speaker 1
29.69s
Thank you.