A
Call Intelligence
Mona Mehta with Harish — Feb 20, 2026 15:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Mona Mehta. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Mona Mehta.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low (Recognizes name after clarification)
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
32 / 34
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too busy to talk
o ya ya. aam jast biji. ken aai kaal yu letar?
|
time | Customer | Yes | agreement/compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ah test | Rep | -- | Other | Referencing the lead's inquiry. |
Key Moments
200:09
Brand Clarification
Customer didn't recognize 'Hyvo' until agent clarified 'AIWO'.
00:16
Time Objection
Customer shuts down the conversation due to being busy.
Resistance Signals
2
I am just busy
Can I call you later?
Confusion Signals
1
from there? from there?
Topics Discussed
Identity verification
Brand recognition
Inquiry acknowledgment
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'who's this?' and 'from where?' |
| Identification | 2 | neutral | Acknowledges the inquiry once the brand name is clarified. |
| Closing | 3 | neutral | States she is busy and wants to end the call. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello.
Speaker 1
1.89s
Ya.
Speaker 0
2.91s
ai am speaking with mona mehaka.
Speaker 1
5.35s
Yeah who's this?
Speaker 0
6.03s
Yeah, this is Harish calling from Hyvo.
Speaker 1
9.35s
from there?
Speaker 0
9.45s
from there? IO AIWO. You enquired for IO AH test ma'am.
Speaker 1
16.01s
o ya ya. aam jast biji. ken aai kaal yu letar?
Speaker 0
18.45s
Yeah, what time is
Speaker 1
20.73s
Oh later later please. I'll call you. I have the number yeah. Thank you. Okay okay.
Speaker 0
22.91s
Okay okay sir.
Speaker 1
23.61s
Nakki.