A
Call Intelligence
None with Harish — Feb 21, 2026 10:45
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
consulting_third_party
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
third_party_consultation
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Doctor is on tour/unavailable
Doctor oorla illappa, she is on tour... Maybe another three four days time.
|
third_party_consultation | Customer | Yes | acceptance_and_reschedule | Excellent |
Key Moments
300:08
Rep references previous conversation
Establishes continuity and rapport.
00:11
Customer explains doctor's absence
Identifies the bottleneck in the sales process.
00:22
Agreement on next week callback
Maintains the lead in the pipeline.
Trust Signals
2
Immediate recognition of the rep
Transparent explanation for the delay
Resistance Signals
1
Deferring the decision to a third party (doctor)
Topics Discussed
Doctor consultation
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Recognizes the caller immediately. |
| middle | 2 | neutral | Explains the delay due to the doctor being on tour. |
| closing | 3 | neutral | Agrees to a callback next week. |
Call Transcript
Click to expand
Speaker 0
1.57s
Hello.
Speaker 1
2.45s
Hello
Speaker 0
3.17s
Hello sir, good morning sir. Naan Harish keezha vandhu.
Speaker 1
6.13s
Aa theriyuthu theriyuthu.
Speaker 0
7.11s
Aa,
Speaker 1
7.39s
Aa.
Speaker 0
8.05s
Aa sir, pesuneengalainga? Doctor-tta pesittu solrennu sollirungeenga.
Speaker 1
11.77s
Doctor oorla illappa, she is on tour.
Speaker 0
14.21s
Appadi illa.
Speaker 1
15.81s
Irukkaiyaanaa.
Speaker 0
17.77s
Aa.
Speaker 1
18.09s
Maybe another three four days time.
Speaker 0
19.87s
Moondru naangu days-ku appuram sari okay sir, aama appo oru next week mela ungalukku call back pandradhu.
Speaker 1
24.87s
Pannappa pannappa okay.
Speaker 0
25.51s
Okay sir thank you sir thanks for time.
Speaker 1
28.55s
Adhaavathu.