A
Call Intelligence
Susheel Kumar with Harish — Feb 18, 2026 16:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
6.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Susheel Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Value-based
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:28 (208s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
54
Rep Words / Customer Words
482 / 84
Rep Longest Monologue
19s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Adhu konjam costly-aagudhunu solli vittuttennu ninaikkiren.
|
price | Customer | Yes | value stacking / competitive comparison | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 15000.00 | Skeptical | Main offering for preventive care. |
| dexa scan | Rep | -- | Neutral | Additional diagnostic for bone density and fat percentage. |
Key Moments
300:23
Price Objection
The customer identifies price as the main barrier to entry.
01:36
Competitive Comparison
Agent attempts to justify the 15k price by comparing biomarker counts with competitors.
02:15
Dexa Scan Pitch
Agent introduces the Dexa scan to add more perceived value to the package.
Discovery Questions
2
Q1
Family-kkaaga plan panreengalaa?
Q2
Particular problem-kaga paakkureengala illana generally master checkup-la pannuradhukka?
Trust Signals
1
Customer listens to the full explanation of Dexa scan without hanging up.
Resistance Signals
1
Adhu konjam costly-aagudhunu solli vittutten (It's a bit costly, so I left it).
Confusion Signals
1
Aiyo naa (AIWO?)
Topics Discussed
Blood Test
Biomarkers
Preventive Care
Doctor Consultation
Dexa Scan
Bone Density
Visceral Fat
Protein and Muscle Mass
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Raises price concerns immediately. |
| Closing | 3 | neutral | Agrees to receive WhatsApp details but shows no immediate intent to buy. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.79s
Hello sir, kekkudhungala?
Speaker 1
2.07s
Aa, keezhu sollunga.
Speaker 0
2.93s
Aa yes sir, naan Harish pesuren sir, IO-la irundhu call pannirukken.
Speaker 1
6.69s
Aiyo naa.
Speaker 0
7.37s
Aa Ivo-ndradhu oru preventive care sir, neenga recently blood test-kaaga enquiry pannirukkeengala sir?
Speaker 1
12.17s
Aamaa
Speaker 0
12.75s
Aama, adhukku adhula irundhu call pannirukken sir.
Speaker 1
14.85s
Sari.
Speaker 0
15.21s
Aamaa ungalukkaaga thaan plan panreengalaa illanaa like family-kkaaga plan panreengalaa?
Speaker 1
18.17s
Naan edho idhu pannaleya actually edho naan.
Speaker 0
21.13s
Aa.
Speaker 1
21.51s
Adhu konjam costly-aagudhunu solli vittuttennu ninaikkiren.
Speaker 0
24.01s
Appadingala, adha recent-aa edho ad edhaavadhu click panniruppeengannu ninaikkiraen sir, adhukku.
Speaker 1
27.55s
Adhu evvalavu adhu padhinaindhu thousand?
Speaker 0
29.31s
Aama sir, aindhirandhu thozhandhu varum sir ungalukku, adhula vandhu ennanna ungalukku oru aindhirandhu ondru biomarkers varum sir, even aindhirandhu moonru varum.
Speaker 1
31.57s
Ithu vandhu enna.
Speaker 0
37.07s
Ok-ngala, complete-aa ungaludaiya ungaludaiya ettu organs irukkulla sir, body-la irukka ettu organs irukku illaiya, adhula vandhu complete-aa vandhu oru master blood checkup maadhiri dhaan sir. Adhula enna maadhiriyaana risk of disease irukku, adhukkappuram enna maadhiriyaana inflammation irukku body-kulla?
Speaker 0
51.71s
And enna maadhiri deficiency irukku like protein vitamins indha maadhiri ellaame ungalukku clear cut-aana oru clarity kodukkum sir, so adhai base panni ungalukku doctor consultation-ume namma adhoda serndhu kodukkirom sir.
Speaker 1
62.01s
Mm.
Speaker 0
62.55s
Aama, so doctor consult pannumbodhu ungalukku oru clear idea koduppanga, like enna maadhiriyaana problem-ukku like enna maadhiri exercise, diet and supplements edukkalaam appadindra maadhiri oru proper clarity koduppanga sir.
Speaker 1
74.33s
Mm.
Speaker 0
75.01s
Aama, yenna I-ondradhu vandhu completely prevention-kkaaga namma work out pannittu irukkom sir.
Speaker 0
80.63s
Aama, so adhanala indha moonu moonu base panniye vandhu nammalaala like cure panna mudiyum sir. Neenga edhavadhu particular problem-kaga paakkureengala illana generally master checkup-la pannuradhukka?
Speaker 1
88.35s
Entha entha paathaa?
Speaker 0
90.27s
Okay.
Speaker 0
92.23s
Aa
Speaker 1
93.03s
Vendaama neenga?
Speaker 0
94.09s
Okay sir neenga plan pannunga sir en peru Harish.
Speaker 1
94.31s
Okay sir neenga plan pannunga.
Speaker 0
96.63s
Yenna neenga veliya enga paarthaalumae vandhu maximum oru aimbadhu aindhu aindhu thaan sir, maximum eduppaanga, adhuve ungalukku pathu aindhu aindhu cost pannuvaanga, so Indhiyaala first time ondru aimbadhu ondru aindhu aindhu buy markers-umae namma paarkkirom sir.
Speaker 1
106.33s
Mm.
Speaker 0
106.87s
Aama, including adhula ungalukku cancer cells and omega-vume adhula cover pannuvaanga sir.
Speaker 1
111.59s
Mm
Speaker 0
112.11s
Aama, adhu illama thyroid, kidney, tumors, like pancreas, idhu ellame ungalukku cover aagum sir adhula.
Speaker 1
122.57s
Mm
Speaker 0
123.19s
Yes sir.
Speaker 0
124.27s
Neenga neenga plan pannittu sollunga sir, naan vena ungalukku details vena WhatsApp panren, neenga paarunga ennenna cover panraanga and even nammaloda Dexa pathi neenga kelvippattirukkeengala sir?
Speaker 1
127.99s
Paarunga.
Speaker 1
129.87s
And
Speaker 0
133.25s
Dexa scan.
Speaker 1
134.75s
Mm-hmm.
Speaker 0
135.33s
Adhu ennanna like oru muppai years-ku mela vandhu naan kandippa adhai prefer pannuvom sir, yenna namma body-la irukkura bone density evlo irukku and body fat percentage and muscle mass appadindradhu thaniya kaattuvom sir. Even bone density-laam paartheenga appadinna oru muppai muppai aindhu years-ku appurame vandhu bone density level vandhu kammiyaagum sir. Aama based upon calcium vandhu namma proper-aa intake panna maattom illaingala?
Speaker 0
154.75s
So ippo namakku blood-ukku thevaiyana calcium-e vandhu namma proper-aa eduthukkalaam appadinna, namma bone-la adhu dhaan suck pannum sir. So like adha pathi bone-oda density level therinjukkalaam. Adhukkappuram fat percentage vandhu normally ippo namma vayirai sutri engalaam namakku fat irukkundradhu oraalavukku clarity irukkum illaiya sir?
Speaker 0
169.93s
Aana indha internally like organ-ai suthi irukkiradhu vandhu visceral fat-nu solluvanga adhu.
Speaker 1
169.99s
Aanaal indha
Speaker 0
174.79s
So visceral fat vandhu enna maadhiri irukku, endha percentage-la irukku appadindra oru clear cut-aana oru oru vishayam vandhu andha scanning-la theriyum sir.
Speaker 0
183.99s
Aama, adhe maadhiri dhaan muscle like namma building katturadhukku evvalavu sengal evvalavu mukkiyamo adhe adhe maadhiri dhaan namma body body-kku vandhu proteins appadindradhu romba mukkiyam sir. So neenga protein ozhunga intake pannalaanaalum ungalukku muscle-oda.
Speaker 1
184.17s
Aamaa.
Speaker 0
196.21s
Like idhu kammiyaayitte irukkum sir, aama muscle kammiyaagum fat adhigamaagum.
Speaker 1
201.83s
Aa solren Ganesh.
Speaker 0
202.83s
Enna sir, neenga plan pannittu sollunga, naan ellame ungalukku detail-aa kooda naan anuppuren sir.
Speaker 1
205.85s
Sure thanks.
Speaker 0
206.73s
Thank you sir, thanks for time sir.