A
Call Intelligence
Susheel Kumar with Harish — Feb 18, 2026 16:18
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Susheel Kumar.
No Close Attempt: Harish
Harish did not attempt to close on call with Susheel Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (21s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
38 / 8
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:07
Brand Introduction
Rep identifies as calling from 'IO' (AIWO).
00:12
Connectivity Check
Rep asks if he is audible, indicating the start of the technical failure.
Confusion Signals
1
Connectivity issues leading to repeated 'Hello' and 'Kekkudhungala' (Can you hear me?)
Topics Discussed
Identity Verification
Brand Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect confirms identity but call quality is poor. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello.
Speaker 1
1.41s
Hello.
Speaker 0
2.33s
Ya.
Speaker 1
2.99s
Hello sir, good evening sir, Sushil Kumar sir pesureengala?
Speaker 0
6.65s
Aamaanga.
Speaker 1
7.25s
Aa, naan Harish pesuren sir, IO-la irundhu call pannirukken.
Speaker 1
10.01s
Iola irundhu sir.
Speaker 0
11.99s
Hello
Speaker 1
12.47s
Aa sir, kekkudhungala?
Speaker 1
15.37s
Hello, hello sir kekkudhungala?
Speaker 0
15.41s
Hello.
Speaker 1
19.35s
Hello.
Speaker 0
20.67s
Hello.