A
Call Intelligence
N.Bala with Harish — Feb 19, 2026 12:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
11% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:06 (307s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
642 / 184
Rep Longest Monologue
34s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competition
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already doing regular checkups elsewhere
Pannittu adhaan kekkuren, ippo idhula enna pudhusa irukku?
|
competition | Customer | Yes | differentiation | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Primary inquiry from the lead form. |
| dexa scan | Rep | 2500.00 | Neutral | Upsell for bone density and fat analysis. |
| vo2 max test | Rep | -- | Confused | Part of a 3-in-1 offer for stamina and metabolic rate. |
Key Moments
300:34
The 'What's the difference' question
Pivot point where the agent successfully moved from a cold intro to a value-based pitch.
02:51
Aarthi Scans mention
Identified the competitor and allowed the agent to differentiate AIWO's depth of testing.
03:30
Dexa Price Reveal
Customer accepted the 2500 INR price without pushback, indicating high lead quality.
Discovery Questions
5
Q1
Ungalukkaagathaan paakkureengala illa veetla family-kkaaga paakkureengala sir?
Q2
Neenga regular-aa checkups ellame panreengalaa sir?
Q3
Already blood test mattum pannirukkeengala sir?
Q4
Enga pannirundheenga sir veliya?
Q5
Diabetic irukka adhu?
Trust Signals
3
Sharing where he currently gets tests done
Confirming his location
Asking specific technical questions
Enthusiasm Signals
1
Asking 'what is new in this' (idhu enna pudhusa irukku)
Resistance Signals
1
Initial confusion about the specific form/ad
Confusion Signals
1
Confusion between 108/181/105 biomarkers (agent misspoke numbers several times)
Topics Discussed
Biomarkers
Preventive Care
Bone Density
Visceral Fat
Muscle Mass
Metabolic Rate
Oxygen Intake (VO2)
Aarthi Scans
MRC Nagar Center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about which inquiry this was. |
| Discovery | 2 | neutral | Asking 'what is the difference' and 'what are the charges'. |
| Pitch | 3 | neutral | Engaged with the explanation of Dexa and RMR. |
| Closing | 4 | neutral | Agreed to receive details and consider the visit. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello
Speaker 0
1.23s
Hello
Speaker 0
3.03s
Aa sir, good morning sir. Sir, Bala sir pesureengala?
Speaker 1
5.91s
Aamaa sir sollunga.
Speaker 0
6.55s
Naan Harish pesuren sir IOLa irundhu call pannirukken.
Speaker 1
9.93s
Sollunga sir.
Speaker 0
10.31s
Aa sir, Ivo-la onnooru ettu onbadhu advance letters-kkaaga enquire pannirundheengala?
Speaker 1
15.87s
Indha idha sir.
Speaker 0
16.97s
Aa puriyuthu sir.
Speaker 1
18.75s
Aiyo.
Speaker 0
19.65s
Ivo-la nootru aindhu ondru letters-kkaaga enquiry pannirundheengala sir?
Speaker 1
22.99s
Aama, aama.
Speaker 0
23.63s
Aamaa adhukkaagathaan call pannirukken sir. Ungalukkaagathaan paakkureengala illa veetla family-kkaaga paakkureengala sir?
Speaker 1
28.65s
Adhaan sir, enna adhu enna normal-la test vandhu idhu enna test vithiyaasam?
Speaker 0
32.71s
Oh.
Speaker 0
34.03s
Okay sir, actually normal-aa vandhu ungalukku maximum veliya paathukkitteenga appadinna oru naalavathu naalavathu report dhaan sir eduppaanga.
Speaker 1
40.43s
Aa
Speaker 0
40.43s
Aana iQOO-la paathukkitteenga appadinna oru aindhu moonru biomarkers vandhu complete-aa cover pannuvaanga sir.
Speaker 1
45.71s
Aamaa andha buyer.
Speaker 0
45.71s
Aama, indha biomarkers appadindradhu ennannu paatheenga appadinna, namma body-la irukkura organs irukkum illaiya sir, ettu organs.
Speaker 0
51.41s
Andha organla base panni enna maadhiriyaana disease-oda risk irukku enna maadhiriyaana inflammation ulla nadandhuttu irukku.
Speaker 1
51.45s
Aa.
Speaker 0
57.61s
And enna maadhiriyaana vitamins vandhu kammiyaa irukku appadindradha ungalukku vandhu clear-aana oru report kodukkanum sir.
Speaker 0
62.79s
Aenna Ivo-ndradhu vandhu oru preventive care company, okay-ngala? Inga vandhu like endha oru medicines edhuvume namma idhu panradhu illa sir. Ippa ungalukku vitamin D kammiya irukku appadinna, adhukku yedha maadhiriyaana supplements vandhu ungalukku suggest pannuvanga sir.
Speaker 1
62.83s
Aa.
Speaker 0
75.27s
Aama adhai base panni neenga vandhu adhai vitamin vandhu neenga improve pannikka mudiyum, best upon ungalukku report poruthu enna maadhiri vishayangal thevaiyo.
Speaker 1
75.39s
Aamaa
Speaker 1
79.41s
Ungalukku
Speaker 0
81.81s
Adhu mattum doctor ungalukku suggest pannuvaanga sir.
Speaker 0
84.15s
And adhu illama IO-la vandhu Dexa scan-laam irukku sir, kelvippatturukkeengala?
Speaker 0
89.25s
Dexa appadindradhu ennanna sir oru muppai years-ku plus vandhu ellarume adhai edukkalaam sir, ennanna namma body-a vandhu full-aa scan pannittu namma body-la vandhu bone density evvalavu irukku, fat percentage evvalavu irukku, muscle mass evvalavu irukkundradha clear-aana oru idea kodukkum sir.
Speaker 1
94.71s
Namma
Speaker 1
97.33s
Namma body.
Speaker 0
103.87s
Even indha bone density ellam paathukkitteenga appadinna, oru vayasukku appuram, oru muppai years-kku appuram vandhu nammoda bone density level vandhu kammiyaagitte irukkum sir.
Speaker 1
103.97s
Irukkaiyum
Speaker 0
110.61s
Yenna namma propera calcium intake pannirukka maattom.
Speaker 0
113.49s
Okaynga, even namma blood-ukku thedaiyaana calcium kooda namma ozhunga saappidala appadinna namma bone-la irundhudhaan edukka aarambikkum.
Speaker 0
119.57s
Adhanaala phonoda density level vandhu kammiyaagumnu solluvaanga sir.
Speaker 0
122.61s
Even fat paathukkitteenga appadinna ippa virus suthi namakku engalaam fat irukkundradhu oraalavukku nammala guess panna mudiyum illaangalaa
Speaker 1
122.73s
Ivan
Speaker 0
128.21s
Vitrelle fat-ndra oru vishayam solluvanga sir organ-ai suthi irukkum.
Speaker 1
128.37s
Aanaa
Speaker 0
132.31s
Mm okay-ngala, adhu endha maadhiri organ-ai suthi irukku, evvalavu percentage-la irukku appadindradha oru clear-a kettana oru idea kodukkum sir adhu.
Speaker 1
138.33s
Mm aamaa
Speaker 0
138.75s
Aama, adhe maadhiri muscle-um adhe maadhiri dhaan sir. Namma protein evvalavu intake panrom, protein evvalavu body-kku thevaipadudhu appadindradhaiyum oru clarity kodukkum sir adhu.
Speaker 1
146.91s
Mm aamaa sir
Speaker 0
147.37s
Aama sir, neenga regular-aa checkups ellame panreengalaa sir, maasathu checkups ellame?
Speaker 1
151.69s
Pannittu adhaan kekkuren, ippo idhula enna pudhusa irukku? Idhu evvalavu enna charges enna?
Speaker 0
155.69s
Okay neenga already blood test mattum pannirukkeengala sir?
Speaker 1
158.89s
Aamaam.
Speaker 0
159.71s
Okay.
Speaker 1
159.79s
Okay ellame kammi irukkum maasam checkup.
Speaker 0
162.41s
Aa full body mass checkup pannitteenga.
Speaker 1
163.99s
Aamaa okay.
Speaker 0
164.73s
Okay sir, ECG Echo ellame pannittu irukkeenga.
Speaker 1
166.87s
Aamaa aamaa aamaa.
Speaker 0
168.49s
Okay sir, enga pannirundheenga sir veliya?
Speaker 1
171.21s
Aarathi Square.
Speaker 0
172.27s
Aarthila pannirundheenga okay sir, so ingayumae vandhu full body mass checkups-umae irukku sir, like aana indha onnoottirai-la vandhu ungalukku generally ella vishayamum therinjukka mudiyum, namma internally namma body-kulla enna maadhiriyaana inflammation irukku.
Speaker 0
184.69s
Even namma cancer cells-oda idhuvume namma check panrom sir, Omega three check.
Speaker 1
185.17s
Aamaa
Speaker 0
188.81s
Idhu ellame namma panrom, like neengalana veliya neengal check pannumbodhu maximum evvalavu parameters paarthirundhaanga adhu?
Speaker 0
194.75s
So adhudhaan adhuvum idhuvum dhaan sir vithiyaasam irukkum, vithiyaasam irukkum, yenna India-laye vandhu first time oru aindhu onbadhu buy markers vandhu IO mattum dhaan panraanga sir.
Speaker 1
194.77s
Solid.
Speaker 1
202.51s
Mm mm aamaanga.
Speaker 0
203.11s
Aamaanga yes sir. Neenga vena Dexa try panni paarunga sir. Mostly neenga adhula Dexa try pannirukka maatheenga.
Speaker 1
207.43s
Axis evvalavu irukkum ellaame details irukkum.
Speaker 0
210.21s
Sir Dexa vandhu ungalukku irandu aayirathu aindhu nootra cost aagum illaiyo?
Speaker 1
213.21s
Aamaa
Speaker 0
213.33s
Aama adhu vandhu like adhu neenga eduthinganaale adhu ungalukku useful-aa dhaan irukkum sir, and adhula vandhu innoaru oru offer poyittu irukku sir, Texa Vivo to RMR-nu solli moonu vishayam irukku sir.
Speaker 1
223.59s
Mm.
Speaker 0
223.59s
Neenga edhavadhu like full body checkup edhukkaaga generally edutheenga illa edhavadhu body transformation pannanum appadindra maadhiri edhavadhu plan pannunga? Generally dhaan edutheenga, normally height weight ellame properly irukkaadhu.
Speaker 1
233.27s
Aamaa
Speaker 0
233.85s
Diabetic irukka adhu?
Speaker 1
235.73s
Illai.
Speaker 0
236.35s
Andha maadhiri ellaam edhuvum illa, okay sir. So like appo neenga Dexa vandhu Dexa, Vivo 2, RMR appadindra moonu vishayam sir. Vivo 2-ndhadhu ennanna ungaloda treadmill-la walk panna vachu ungaloda maximum-aa neenga evlo oxygen intake panreenga and ungaloda stamina level enna maadhiri irukku appadindradha oru clear cut-aa oru clarity kudukkum sir.
Speaker 0
253.27s
And RMR appadindradhu ennannu paatheenganna rest metabolic rate-nu solluvanga.
Speaker 0
257.11s
Like namma edhuvume pannaatunna kooda nammaloda body-la vandhu idhaagum illaingala, like oru calories burn aagum illaingala.
Speaker 1
257.33s
Aa
Speaker 1
261.57s
Aa
Speaker 0
263.85s
Adhu enna maadhiri calories evvalavu percentage of calories appadindradhu vandhu adhula adhula kaattum sir.
Speaker 1
264.17s
Enna maathiri?
Speaker 1
269.59s
Mm mm.
Speaker 0
270.49s
Aamaa yes sir, neenga naan ungalukku send panren, neenga plan pannittu sollunga sir, endha place sir neenga Chennaiyila?
Speaker 1
274.69s
Ondha place sir neenga?
Speaker 1
277.59s
Naanu.
Speaker 0
278.25s
Anna Nagar thaan illaingala? Okay sir, namma center vandhu MRC Nagarla irukku sir.
Speaker 1
282.49s
MRC-la venaam. Aamaa Leela.
Speaker 0
283.41s
Aama Leela Palace Sun Network.
Speaker 1
286.49s
Aamaanga aamaa
Speaker 0
287.07s
Aamaanga.
Speaker 0
288.37s
Aamaa yes sir adhukku appadi back side-la irukku sir Sun Network appadi back side-la irukku TVS Polish.
Speaker 1
292.99s
Oru idathula thaan irukkunga.
Speaker 0
295.39s
Aama sir, ippodhaikku ingedhaan periya centara irukkudhu.
Speaker 1
298.23s
Mm aamaa.
Speaker 0
299.03s
Aama neenga plan pannunga sir ezhu days-ume working irukku inga.
Speaker 1
300.61s
Neevu plan pannunga sir.
Speaker 1
303.97s
Sari sari sari okay.
Speaker 0
304.71s
Okay sir, okay sir, naan anuppuren, thank you sir, thank you.
Speaker 1
305.57s
Ok sir.