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Call Intelligence

Senthil Nayagam with Harish — Feb 19, 2026 12:10

Deal Lost Warm
Customer Senthil Nayagam
Phone +919940649996
Rep Harish
Team Sales
Date 2026-02-19 12:10
Duration 3:37
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 14, 2026
CityChennai

Call History

2 attempts
Total Attempts2
First CallFeb 18, 2026
Last CallFeb 19, 2026
Total Talk Time3.6 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Harish

Harish did not attempt to close on call with Senthil Nayagam. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Curious
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 4
Pitch Start 17% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 3:37 (217s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 64
Rep Words / Customer Words 482 / 118
Rep Longest Monologue 21s
Customer Longest Monologue 8s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Clarity

Objections

1
Objection Category Raised By Handled Technique Quality
Lack of clarity on service
Idhu niraiya kelvippatten, aana fulla purinja maadhiri theriyaleengale.
 product clarity Customer Yes educational deep-dive Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Interested Main entry point for the lead.
age reversal program (ibod) Rep -- Neutral Advanced epigenetic testing and biological age reversal.
aiwo 360 program Rep -- Other Whole body master checkup.

Key Moments

4
00:33
Customer admits lack of understanding
Opened the door for the rep to provide a full educational pitch.
01:48
Explanation of Biological Age
High-value pitch moment that differentiates the service from standard labs.
02:34
Location confirmation (Leela Palace)
Built local trust and proximity convenience.
03:09
Customer asks for 'what else' is available
Strong buying signal indicating interest in more than just the basic test.

Discovery Questions

4
Q1 Are you looking for yourself or family?
Q2 Do you do regular master checkups?
Q3 Have you heard about what IO does?
Q4 Where in Chennai are you located?

Trust Signals

3
Sharing specific location (Sholinganallur)
Asking for brochure to make a decision
Confirming regular checkup history

Enthusiasm Signals

1
Asking 'What else is there?' beyond the blood test

Confusion Signals

1
Mentioned he didn't fully understand the IO concept initially

Topics Discussed

181 Blood Test 101 Biomarkers DEXA Scan VO2 Max RMR Epigenetics Age Reversal Home Sample Collection Sholinganallur Center Location

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but cautious.
Discovery 2 neutral Admits he heard about it but doesn't fully understand.
Pitch 3 neutral Asks clarifying questions about the 101 markers.
Closing 4 positive Satisfied with the plan to receive a brochure.

Call Transcript

Click to expand
Source File +919940649996 19-2-2026, 12-10-33pm.mp3
Transcript +919940649996_19-2-2026,_12-10-33pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19669