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Call Intelligence

Chandramouli with Harish — Feb 20, 2026 11:51

Deal Lost Cold
Customer Chandramouli
Phone +919940121905
Rep Harish
Team Sales
Date 2026-02-20 11:51
Duration 1:25
Source None

Call History

11 attempts
Total Attempts11
First CallFeb 11, 2026
Last CallFeb 20, 2026
Total Talk Time7.8 min
Rep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Harish

Harish did not attempt to close on call with Chandramouli. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 11
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Follow-up
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 1:25 (86s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 32
Rep Words / Customer Words 68 / 94
Rep Longest Monologue 7s
Customer Longest Monologue 6s
Silence Gaps (>2s) 2 (max 4.0s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Trust/Value

Objections

1
Objection Category Raised By Handled Technique Quality
Need to be convinced first
Eppadi irukku, edhu irukkunnu naan paarthuttu naan enakku first naan convince aaganum.
 trust/value Customer Yes agreement Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
dexa scan Rep -- Skeptical Referencing the customer's previous intent to come for the scan.

Key Moments

2
00:19
Customer's requirement for conviction
The customer explicitly states he needs to be convinced before moving forward.
01:22
Confusion over courier
The customer gets distracted/confused about who sent a courier, causing the sales momentum to stall.

Trust Signals

1
Acknowledges previous conversation

Resistance Signals

2
States need to be convinced first
Questions where the information is coming from

Confusion Signals

2
Questions about courier/WhatsApp source
Repeated 'Oru nimisham' (one minute)

Topics Discussed

Dexa Scan WhatsApp details Location/Address Courier/Delivery

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Recognizes the caller.
Middle 2 neutral States he needs to be convinced first ('naan convince aaganum').
Closing 3 neutral Confused about a courier or WhatsApp message.

Call Transcript

Click to expand
Source File +919940121905 20-2-2026, 11-51-15am.mp3
Transcript +919940121905_20-2-2026,_11-51-15am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19668