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Call Intelligence

Chaithanya with Harish — Feb 19, 2026 11:42

Deal Lost Warm
Customer Chaithanya
Phone +919884529023
Rep Harish
Team Sales
Date 2026-02-19 11:42
Duration 2:49
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | Gut Microbe Test | AIWO Livelong
Platformfb
Lead DateFeb 12, 2026
CityChennai

Call History

3 attempts
Total Attempts3
First CallFeb 12, 2026
Last CallFeb 19, 2026
Total Talk Time3.6 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 50.00%
Calls Before Closure 3
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | Gut Microbe Test | AIWO Livelong

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 45% into call
Pitch Approach Product-centric
Closing Attempt Yes
Closing Technique direct_close
Call Ending follow_up_scheduled

Call Structure

Duration 2:49 (170s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 66
Rep Words / Customer Words 412 / 148
Rep Longest Monologue 11s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Cost
Budget romba perusa irukku aamaanga ippo supplements mattum appuram vaangitten
 price Customer Yes value stacking / discounting Good
Timing/Delay
March March-la thaan varanum.
 timeline Customer Yes acceptance with follow-up Average

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
dexa scan Rep 2500.00 Interested Explaining bone density and fat percentage tracking.
vo2 max test Rep 5000.00 Neutral Bundle offer including Dexa, Vivo 2, and RMR.

Key Moments

4
00:24
Customer asks about the benefit of buying through the rep.
Shows the customer is evaluating the value proposition of the sales channel.
01:13
Rep explains Dexa scan details.
Educational moment that builds authority and interest.
01:40
Rep reveals the 50% discount bundle (10k to 5k).
Price drop to handle the earlier budget objection.
02:29
Customer commits to a March visit.
Defines the lead as 'Warm' but with a delayed conversion timeline.

Discovery Questions

2
Q1 Neenga endha place Ma'am Chennai idhaane?
Q2 Neenga weight loss-kkaaga eadhavadhu plan panreengalaa?

Trust Signals

2
Asking for the physical address
Asking about the difference between direct purchase and rep-assisted purchase

Enthusiasm Signals

2
Asking 'Engae irukku' (Where is it?)
Confirming she is already on a weight loss journey

Resistance Signals

2
Mentioning high budget/cost of supplements
Delaying visit until March

Confusion Signals

1
Clarifying if the center is just a store or something else

Topics Discussed

Dexa Scan Weight Loss Supplements MRC Nagar Center Location Metabolic Rate (RMR) Oxygen Intake (Vivo 2) Bundle Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but slightly hesitant.
Discovery 2 neutral Asking about location and differences in buying through the rep.
Pitch 3 neutral Acknowledging the technical details of Dexa and RMR.
Closing 4 positive Agrees to a future visit in March.

Call Transcript

Click to expand
Source File +919884529023 19-2-2026, 11-42-26am.mp3
Transcript +919884529023_19-2-2026,_11-42-26am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19661