A
Call Intelligence
Divya Poduval-Menon with Harish — Feb 20, 2026 12:04
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Divya Poduval-Menon. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
58 / 49
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of time / Busy
Ya still busy only.
|
time | Customer | Yes | acknowledgement | Average |
|
Do not call
You send me a message, please don't call.
|
communication preference | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Referencing the customer's intent to come for the scan after the 17th. |
Key Moments
300:14
Reference to previous commitment
Establishes the reason for the follow-up and validates the lead's prior interest.
00:22
Location clarification
Customer asks for the location (Emasi Nagar/Leela Palace), showing she is still considering the visit.
00:28
Communication boundary setting
Customer explicitly requests SMS/WhatsApp over calls, which is a critical instruction for future CRM activity.
Trust Signals
1
Asks for location confirmation
Resistance Signals
2
Repeatedly mentions being busy
Explicitly asks not to be called
Topics Discussed
Follow-up on previous visit commitment
DEXA Scan (Texac)
Clinic Location
Communication preferences
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call but sets boundaries immediately. |
| Middle | 2 | negative | Reiterates being busy and asks for location details briefly. |
| Closing | 3 | neutral | Requests no more calls and asks for a message instead. |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello
Speaker 0
2.85s
Hello
Speaker 1
3.83s
Hello.
Speaker 0
4.77s
Eh?
Speaker 1
5.45s
aa hello ma'am good morning ma'am. naan harish pesuren ma'am. i o la irundhu. eppadi irukkeenga ma'am?
Speaker 0
11.03s
Okay, yeah. If anything is there, no, please. I'm not.
Speaker 1
14.07s
Ma'am onnum illa Texac-kkaaga neenga 17-kku appuram varainu sollirundheenga Ma'am.
Speaker 0
17.99s
Ya still busy only.
Speaker 1
18.79s
Appadingala? Okay.
Speaker 0
20.17s
Okay. Andha location enga irukku?
Speaker 1
22.03s
namma emasi nagar maam. near by leela palace.
Speaker 0
23.79s
By
Speaker 0
25.45s
Okay okay okay okay. Yes.
Speaker 1
26.39s
Okay. Yes. When ma'am right time?
Speaker 0
27.41s
Okay.
Speaker 0
28.61s
No, I still don't know. I don't know. You send me a message, please don't call. I'll get back to you, okay?
Speaker 1
32.51s
Okay ma'am thank you.
Speaker 0
32.97s
Okay.