A
Call Intelligence
Sundari with Harish — Feb 20, 2026 10:56
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
other
Call Structure
Duration
4:40 (280s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
642 / 148
Rep Longest Monologue
45s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family
Naan family-la consult pannittu naan ungalukku solluren.
|
authority | Customer | Yes | agreement & follow-up | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 890.00 | Neutral | Primary enquiry follow-up |
| master health checkup | Rep | 102000.00 | Negative | Upsell attempt for comprehensive screening |
Key Moments
301:21
Family Interest Disclosure
Customer reveals she is looking for two family members, increasing deal size potential.
02:19
Price Reveal (890 INR)
Customer confirms the price is acceptable for the 101 biomarkers.
02:40
High-Ticket Upsell Attempt
Agent pitches the 1.02 Lakh package; customer's tone shifts to more cautious/budget-conscious.
Discovery Questions
3
Q1
Are you looking for yourself or family?
Q2
Are you looking for just blood tests or a full checkup?
Q3
Have you heard of IO?
Trust Signals
3
Asking about branch locations
Asking for WhatsApp details
Confirming home collection process
Enthusiasm Signals
1
Aamaa aamaa (Yes, yes) during price confirmation
Resistance Signals
1
Stating they only need 'normal blood test' after high-price pitch
Confusion Signals
1
Initial lack of brand awareness
Topics Discussed
181 Blood Test
Biomarkers
Home Sample Collection
MRC Nagar Branch
Full Body Master Checkup
DEXA Scan
Visceral Fat
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Engaged when discussing home sample collection. |
| Pitch | 3 | neutral | Listened to the explanation of biomarkers. |
| Closing | 4 | neutral | Requested time to talk to family. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 1
1.87s
Hello
Speaker 0
2.59s
Aa hello Ma'am, Sundari Ma'am pesureengala?
Speaker 1
5.51s
Aamanga.
Speaker 0
6.11s
Aa yes ma'am, naan Harish pesuren ma'am, namma IO-la irundhu call pannirukken, aa kelvippattirukkeengala ma'am IO?
Speaker 1
14.07s
Theriyaadhu-nga enakku.
Speaker 0
15.21s
Ma'am idhula blood testkkaaga enquiry pannirukkeenga illaingala 181 blood test advance blood test.
Speaker 1
21.09s
Blood testaa okay okay.
Speaker 0
22.03s
Okay okay yes ma'am I-vondrathu vandhu oru preventive care ma'am so normally inga vandhu namma scanings blood test full body master checkups therapies.
Speaker 1
25.79s
Okay okay.
Speaker 0
32.63s
Indha maadhiri vishayangal ellaame namma pannittu irukkom Ma'am.
Speaker 1
35.31s
Mm
Speaker 0
35.57s
Aamaa yes ma'am neenga like neenga Chennai thaane ma'am.
Speaker 1
38.81s
Aamaam.
Speaker 0
39.37s
Okay, ippo blood testukkaga paakkureengala?
Speaker 1
43.07s
Idhu enga enga branch irukkudhu?
Speaker 0
45.47s
Inga namma branch vandhu namma like naanga edukkuradhu.
Speaker 1
47.29s
Naanga eduthuradhu thambaram.
Speaker 0
48.89s
Tambaramula irukkeenga illainga namakku MRC nagarla irukku Ma'am.
Speaker 1
52.31s
Okay okay.
Speaker 0
52.81s
Aamaa MRC Nagar kelvippattirukkeengala Adayar pakkam Santop Santop Kandi Yes Ma'am Yes Ma'am.
Speaker 1
55.15s
Santhok Santhok Non-DG S.
Speaker 0
58.01s
And neenga vandhu like suppose neenga blood test edukkira maadhiri irundhaa like nammale vandhu nammaloda person direct-aa send pandrom ma'am, like blood sample collect pandradhukku and adhukkappuram ungalukku rendu days-la vandhu ungalukku report varum ma'am.
Speaker 0
70.43s
Vandhadhukku appuram kooda neenga direct-aa doctor visit vandhu neenga direct-aa nammoda center visit panni paathukkalaam neenga.
Speaker 1
70.87s
Appo kooda neenga
Speaker 1
76.67s
Okay okay.
Speaker 0
77.19s
Aama ungalukkaga dhaan paakkureengala illa familykkaaga paakkureengala Ma'am?
Speaker 1
81.11s
Enakku family-la rendu perukku paakkanum, enna idhu andha details-laam anuppureengala?
Speaker 0
83.29s
Okay
Speaker 0
86.89s
Kandippa anuppuren Ma'am, actually ennanna IO-la mattum nootru ettayirathu ondru-nnu solluvanga Ma'am, kittathatta nootru ettayirathu moondru biomarkers vandhu inga namma cover pannuvom.
Speaker 1
92.75s
Kittathatta
Speaker 0
96.03s
Okengala, normal-aa neenga endha center ponaalume vandhu maximum ungalukku vandhu like oru naalaiyum aimbadhu biomarkers dhaan cover pannuvaanga Ma'am.
Speaker 1
96.23s
Okengala normal.
Speaker 0
104.27s
Okengala, inga onnootru, onnootru biomarkers appadindradhu ennannu paattheenganna, namma body-la irukkura ettu organ result irukku illaingala.
Speaker 1
104.71s
Inga
Speaker 0
110.75s
Organsoda oru complete report koduthuruvom maam enna maathiriyaana risk of disease irukku.
Speaker 1
110.97s
Mmm.
Speaker 0
115.59s
And enna maadhiriyaana deficiency irukku nutrition-su vitamins-um sari.
Speaker 0
119.67s
Ok-ngala, and enna maathiriyaana inflammation ulla vandhu namma body-kulla kaayangal-laam irukkum illaingala, adhu enna maathiriyaana inflammation irukku appadindradha ungalukku clear-aana oru clarity kodukkum maam adhu.
Speaker 1
124.09s
Sari
Speaker 1
128.17s
Okay.
Speaker 0
128.75s
Aama yes ma'am, so like with doctor consultationsoda inga ungalukku vandhurum ma'am.
Speaker 1
134.27s
Seri okay.
Speaker 0
134.85s
Aamaam Ma'am, eppa panra maadhiri?
Speaker 1
136.07s
Evvalavu oru testna evvalavu charge panraanga?
Speaker 0
139.67s
Ma'am ungalukku inga onnoottru biomarkers vandhu ungalukku ettinnooru thozhan varum ma'am, aama ettinnooru thozhan, aama ettinnooru thozhan onnoottru.
Speaker 1
145.07s
Aamaa aamaa
Speaker 0
147.71s
With doctor consultationodaye vandhurum ungalukku.
Speaker 1
149.77s
Illa indha oru pattern thaana illa vera edhuvum irukkudhaa?
Speaker 0
152.05s
Enna maadhiri Ma'am, like ennanna ungalukku full body master checkups-ume irukku Ma'am inga.
Speaker 1
153.97s
Ennannaa ungalukku
Speaker 1
157.35s
Mm adhu ellaam oru
Speaker 0
157.93s
Aama adhu vandhu ungalukku ondru latchu irandu aayiram varum complete-aa adhula vandhu ungalukku indha naan sonna ondru aayiram ondru aayiram biomarkers blood test vandhurum appuram epigenetic test varum appuram ECG Echo Omega Amino Acid test appuram abdomen and pelvic test.
Speaker 0
174.23s
Appuram indha CT scan dhaan solluvaanga illaiyaa Ma'am, CT scan appuram ungaloda posture checkup pandradhu.
Speaker 0
179.59s
Appuram chest X-ray and DEXA scan.
Speaker 1
179.71s
Appuram vachu.
Speaker 0
182.73s
Dexa scan-laam vandhu namma edukkalaam ma'am, romba useful-aana oru vishayam, yenna oru muppai years-ku mela paatheenganaale nammaloda bon-oda density level vandhu kammiyaagumnu solluvaanga illaiya? Mm-hmm. Aama, so Dexa enna pannum appadinna complete-aa unga body scan panni ungaloda bone density level and muscle mass and fat percentage.
Speaker 0
200.23s
Appadinnu udambula irukkira ellame namma clear-aa kaattirum.
Speaker 0
202.89s
Even ippo fat percentage-laam paatheenga appadinna, oralavukku namakku vayirai suthi engalaam irukku fat irukkundradhu namakke theriyum illaiya Ma'am?
Speaker 1
203.35s
O
Speaker 0
209.99s
Aana indha organai suthi fat irukkumnu solluvanga illaiya adhudhaan vandhu visceral fatnu solluvanga Ma'am.
Speaker 1
213.07s
Aa athu
Speaker 0
214.83s
So adhu endha level of percentage-la irukku, evlo dangerous-aa irukku appadindradhaiyum adhula namakku therinjukka mudiyum.
Speaker 1
215.13s
Aa
Speaker 1
220.39s
Ok ok.
Speaker 0
220.91s
Aamaa Ma'am.
Speaker 1
221.51s
Naan family-la consult pannittu naan ungalukku solluren.
Speaker 0
223.47s
Neenga consult pannunga neenga enna maadhiri first paakkureenga Ma'am blood test mattum paakkureengala illa entirely ellame pannanumndra maadhiri paakkureengala
Speaker 1
229.57s
Illa normal blood test dhaan. Blood test dhaan illainga.
Speaker 0
230.97s
Blood test thaan illaingala? Okay Ma'am, naan ungalukku send panren details ellame.
Speaker 1
232.09s
Okay.
Speaker 1
234.91s
Okayngala aanaa.
Speaker 0
234.97s
Okengala, aana inga normal neenga veliya vandhu like onnooru aindhu biometrics engayume paarkka maattanga, yenna ungalukku complete-aa full organs pathi ungalukku oru clarity kidaichirum idhu mooliyama.
Speaker 1
244.71s
Mm mm aamaa.
Speaker 0
245.41s
Aama, adhanala neenga one time pannale next oru like adhan one time panradhu moolamaave doctor consultation and dietician vandhu ungalukku reports koduppanga ma'am. Like enna maadhiriyaana vishayangal ippo diabetes irukku appadinna adhukku enna maadhiriyaana recovery terms pannalaam, enna maadhiri exercise pannalaam appadindradhaiyum clear-aa ungalukku solluvaanga.
Speaker 1
264.27s
Okay.
Speaker 0
264.83s
Aamaam Ma'am, so neenga plan pannittu sollunga, naan eppa thiruppi call back pannalaam Ma'am?
Speaker 1
267.73s
Aa naan eppodhum.
Speaker 1
270.51s
Naan solrenne ungalukku, enakku WhatsApp-la adhodha details anuppi vainga, naan ungalukku message panren.
Speaker 0
272.43s
Aa
Speaker 0
274.55s
Okay.
Speaker 0
275.97s
Sari Ma'am naan ellamae naan ungalukku anuppi viduren naanu okayngala.
Speaker 1
277.81s
Okengala? Ok, thank you.
Speaker 0
279.25s
Okay Ma'am, thank you Ma'am.