A
Call Intelligence
Mind-Body Exploration with Harish — Feb 19, 2026 15:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Mind-Body Exploration. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
50.00%
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
21% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:37 (157s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
342 / 188
Rep Longest Monologue
13s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Competition
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Shopping around
Naan yenna ippo Texa vandhu vera oru idathula idhu pannirukken, naan enquiry pannirukken naanu
|
competition | Customer | Yes | acceptance & offer of info | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 5000.00 | Interested | Advanced blood test for preventive care. |
| dexa scan | Rep | 5000.00 | Neutral | Performance bundle for sports players. |
Key Moments
300:33
Biomarker Explanation
Establishes the technical value of the preventive care approach.
01:53
Bundle Price Reveal
Rep reveals the 50% discount on the sports bundle (10k to 5k).
02:14
Competitive Mention
Customer reveals he is comparing AIWO with another provider, stalling the sale.
Discovery Questions
3
Q1
Enna maadhiri program neenga paathuttu irukkeenga sir?
Q2
Vivo 2 kelvippattirukkeengala sir?
Q3
Neenga enna sports-la irukkeenga?
Trust Signals
2
Customer shares that he is a sports player
Customer mentions he has enquired elsewhere (honesty)
Enthusiasm Signals
2
Quickly asked for pricing
Acknowledged the value of metabolic rate for calorie intake
Resistance Signals
2
Deferred commitment: 'check pannittu sollattuma?'
Refused WhatsApp details, preferring to call back himself
Confusion Signals
1
Confusion over the brand name 'AIWO' vs 'IO'
Topics Discussed
Preventive Care
Biomarkers
Inflammation
Nutrition
Dexa Scan
VO2 Max
Resting Metabolic Rate (RMR)
Calorie Intake
Sports Performance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery | 2 | neutral | Asking about charges and package details. |
| Closing | 3 | neutral | Wants to compare with another provider before committing. |
Call Transcript
Click to expand
Speaker 0
0.95s
Hello.
Speaker 1
1.17s
Hello
Speaker 0
1.83s
Hello.
Speaker 1
2.25s
Hello, ya sollunga.
Speaker 0
3.51s
Aa sir, good afternoon sir, Satheesh sir pesureengala?
Speaker 1
6.09s
Aamaanga
Speaker 0
6.63s
Naan Harish pesugiren sir, IO-la irundhu call pannirukken.
Speaker 1
10.31s
Panreenga?
Speaker 0
11.43s
I O sir A I W O.
Speaker 1
13.97s
Okay.
Speaker 0
14.51s
Aama, IO-la age test-ukkaga enquire pannirukkeenga illaingala?
Speaker 1
18.87s
Aa aamanga.
Speaker 0
20.31s
Aa yes adhukkaagavathu naan call pannirundhen.
Speaker 1
22.73s
Correct-aa, enna evvalavu charge panreenga neenga?
Speaker 0
25.15s
Actually neenga enna maadhiri program neenga paathuttu irukkeenga sir?
Speaker 1
28.27s
Illa enna programs irukkunnu enakku theriyala, naan just paarkkumbodhu naan idhu pannen naan name pannen.
Speaker 0
33.59s
Appadingala, okay sir, actually IO appadindradhu vandhu oru preventive care sir, inga vandhu like IO-la vandhu onnooru enbadhu onnu solli oru blood advance blood test irukku.
Speaker 1
37.57s
Okay.
Speaker 1
43.03s
Ok.
Speaker 0
43.29s
Adhu edhukkagannu paatheenga appadinna completely namma namma body-la irukkira onnooru aindhu biomarkers-a complete-aa report kodukkum sir. So namma body-la enna maadhiriyaana inflammations irukku like enna maadhiriyaana disease of risk of disease irukku.
Speaker 1
50.77s
Aamaa
Speaker 0
56.27s
And enna maadhiri nutrition kammiya irukku appadindra oru complete priority kodukkum sir.
Speaker 0
59.91s
Okay, so adhai base panni like ungalukku enna maadhiriyaana supplements thevai appadindradha pathi preventively vandhu niraiya exercise workouts and.
Speaker 1
60.15s
So adhai wait.
Speaker 0
68.01s
Diet adhu maadhiri koduppaanga.
Speaker 1
68.25s
Diet
Speaker 1
70.17s
Okay aama sir, so adhula vandhu evvalavu charge aagudhu idhukku? One eighty one.
Speaker 0
70.35s
Aamaa sir. So adhula vandhu evvalavukku
Speaker 0
73.75s
Ippadi oru buy markers vandhu ungalukku aindhaayiram varum sir with doctor consultationsoda.
Speaker 1
78.93s
Okay okay okay, and adhu starting-e idhudhaan irukkaa ungalukitta? Starting package-e idhudhaanaa?
Speaker 0
79.73s
And adhu oru starting-e idhula.
Speaker 0
83.95s
Inga Dexa ellame irukku sir Dexa Vivo 2R Dexa paathen naanu Dexa vandhu irandu aayirathu.
Speaker 1
86.55s
Texa paathen naanu Texa vandhu irandu aayirathu aindhu illa.
Speaker 0
89.17s
Aama aama yes sir.
Speaker 1
90.77s
Lecture
Speaker 0
90.77s
Dexa irandu aayirathu aindhu vandhu and Dexala vandhu like ippo oru offer onnu poyittu irukku sir Dexa Vivo rendu and RMR.
Speaker 1
96.73s
Okay.
Speaker 0
97.03s
And idhula Vivo 2 kelvippattirukkeengala sir?
Speaker 1
99.45s
V2 thareengaanna sports-la irunthaan sports-la irunthaan.
Speaker 0
100.37s
Sports player-naalum Vivo to RMR rest metabolic rate-ume namma idhula check pannuvom sir, actually moonnum serndhu.
Speaker 1
106.77s
Pachai moonu change
Speaker 0
108.33s
Sorry.
Speaker 1
109.81s
Okay okay, evvalavu evvalavu evvalavu charge panreenga?
Speaker 0
111.13s
Evvalavu?
Speaker 0
113.53s
Actually moonu serthu ungalukku pathu aayiram varum sir, ippa athiraiyum percentage off-la vandhu aindhu aayiram panraanga.
Speaker 1
118.75s
Moondrume serthu
Speaker 0
119.49s
Aa moonnumae serthudhu, aama neenga sports player-naala adhu ungalukku romba helpful-aa irukkum.
Speaker 1
121.27s
Okay.
Speaker 1
123.67s
Puriyuthu. Aamaa saar.
Speaker 0
124.21s
Aamaazhchathu.
Speaker 0
125.25s
Aa yenna metabolic rate therinjaale podhum illaiyaa sir like enna maadhiri calories intake pannanum appadindradhu ellaame oru idea kidaikkum.
Speaker 1
128.01s
Enna maadhiri calories intake pannanum appadindradhu.
Speaker 1
130.87s
Ya ya ya.
Speaker 0
131.79s
Neenga enna sports-la irukkeenga?
Speaker 1
134.49s
Naan naan ungalukku oru vaatti check pannittu sollattuma? Naan yenna ippo Texa vandhu vera oru idathula idhu pannirukken, naan enquiry pannirukken naanu, oru vaatti check pannittu naan ungalukku solren, aama.
Speaker 0
142.71s
Appadi oru vadi check pannittu.
Speaker 0
144.69s
Sari sir naan vena details ungalukku WhatsApp pannattumla?
Speaker 1
148.07s
Aa naan naan ungalukku venumna naane unga number save pannikiren, naan naane ungalukku call pannuren.
Speaker 0
151.17s
Naan naale.
Speaker 0
152.39s
Sari okay sir.
Speaker 1
153.47s
Aa okenga.
Speaker 0
154.01s
Okay sir thank you sir.
Speaker 0
156.29s
Enna