A
Call Intelligence
None with Harish — Feb 21, 2026 10:47
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
58 / 84
Rep Longest Monologue
3s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
Innaikku illa Arjun innaikku actually ippodhaan naan ennoda swim ellaam mudichirundhen but I don't think I can come today
|
time/logistics | Customer | Yes | flexibility/rescheduling | Excellent |
Key Moments
300:04
Customer mentions swimming
Indicates an active lifestyle and health-conscious profile.
00:18
Customer mentions child's sports day
Explains the conflict for Saturday and shifts the focus to a weekday visit.
00:29
Thursday follow-up agreement
Secures the next touchpoint to prevent the lead from going cold.
Trust Signals
2
Sharing personal schedule details
Proactive rescheduling
Enthusiasm Signals
1
Use of 'Perfect perfect' (00:31)
Topics Discussed
Appointment scheduling
Swimming
Family commitments
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizes the caller immediately. |
| Middle | 2 | positive | Explains personal schedule (swimming, child's sports day) as reasons for delay. |
| Closing | 3 | positive | Agrees to a follow-up call on Thursday. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello.
Speaker 1
0.59s
Hello.
Speaker 0
1.43s
Harish sollunga Harish.
Speaker 1
2.15s
Aa brother actually innaikku vareengala neenga? Innaikku illa innaikku.
Speaker 0
4.21s
Innaikku illa Arjun innaikku actually ippodhaan naan ennoda swim ellaam mudichirundhen but I don't think I can come today maybe namma next week plan pannikkalaam enna date-la varum idhu naan Saturday andha maadhiri edhaavadhu plan pannalaam
Speaker 1
7.83s
Appadi.
Speaker 1
9.43s
Okay.
Speaker 1
10.93s
Enna date-la varunga ithu?
Speaker 1
14.41s
Next Saturday.
Speaker 0
15.51s
Aamaa aamaa sari okay twenty eight-aa.
Speaker 1
15.99s
Seri okay okay.
Speaker 1
17.69s
Aamaa then tea.
Speaker 0
18.35s
Okay annaikku kuzhandhaiyoda sports day irukku naan adhaan yosikkiren, week day-laye oru naal maybe Friday naan plan panren, naan just keep you posted Harish, namma one show-day sollunga.
Speaker 1
23.65s
Appadinu.
Speaker 1
26.49s
Aaguthu.
Speaker 1
28.27s
Ya sure sure.
Speaker 1
29.61s
Okay sir, naan ungalukku before naan Thursday pola call back panren.
Speaker 0
31.97s
Perfect perfect.
Speaker 1
32.81s
Okayngala, okay sir, thank you sir.
Speaker 0
33.37s
Okay.