A
Call Intelligence
None with Harish — Feb 19, 2026 17:24
Deal Lost
Hot
Call History
9 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
60% into call
Pitch Approach
Consultative confirmation
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:31 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
6s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer confirming they only want the Dexa scan for now. |
Key Moments
300:03
Customer Callback
Shows high intent as the customer proactively called back after missing previous attempts.
00:16
Fasting Requirement Confirmation
Crucial clinical instruction for the Dexa scan accuracy.
00:22
Service Confirmation
Customer confirms 'Dexa mattum' (Only Dexa), narrowing the scope of the sale.
Discovery Questions
1
Q1
Dexa mattum dhaan venuma sir ungalukku? (Do you only want Dexa, sir?)
Trust Signals
3
Customer initiated the callback
Directly addressing the agent by name
Agreement to fasting protocols
Enthusiasm Signals
2
Proactive scheduling
Quick confirmation of requirements
Topics Discussed
Appointment Scheduling
Dexa Scan
Fasting Requirements
Meeting Conflicts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer apologizes for missing previous calls due to a meeting. |
| Middle | 2 | neutral | Agrees to the 10 AM time and fasting requirements. |
| Closing | 3 | positive | Confirms the specific service and ends politely. |
Call Transcript
Click to expand
Speaker 0
2.31s
Hello.
Speaker 1
3.35s
Hello
Speaker 0
3.85s
Naan hello bro Harish pesuren. Aa Harish ippalaam Harish sorry Harish naan meeting-la irundhen.
Speaker 1
5.33s
Aa Harish ippodhaan Harish sorry Harish naan meeting-la irundhen naan ippodhaan mudichhen Harish. Appadingala sari. Naan ungalukku message mattum potturen Harish. Sari okay. Message vandhuruchu naan enna time-nu mattum potturen. 10 o'clock thaane ungaloda starting time.
Speaker 0
9.17s
Appadingala sari okay.
Speaker 0
11.63s
Aa sari okay.
Speaker 0
13.57s
Aa.
Speaker 0
14.97s
10 o'clock
Speaker 0
16.35s
Aamaa ten starting time four hours minimum fasting irukkanum.
Speaker 1
17.47s
Aa four hours minimum.
Speaker 1
19.83s
That is okay that is okay. Okayngala okay.
Speaker 0
20.59s
Okengala? Okay sir, actually Dexa mattum dhaan venuma sir ungalukku? Dexa mattum dhaan ippodhaikku venum. Dexa mattum, okay sir, sari.
Speaker 1
23.43s
Decca mattum naan ippodhaikku.
Speaker 1
27.03s
Right right idhula
Speaker 0
27.55s
Okay sir, adhu mattum enakku anuppi vitturunga appo.
Speaker 1
29.11s
Thank you sir. Okay sir thank you sir. Bye.
Speaker 0
29.59s
Okay sir thank you sir.