A
Call Intelligence
Avinash with Harish — Feb 19, 2026 10:34
Deal Lost
Warm
Call History
9 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Avinash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:44 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
58 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of schedule clarity
Enakku enna idhuthaane enakku edhuvume idea illama irukku, eppadi kaalla plan pandrathaa eppadinu irukkurathu
|
logistics | Customer | Yes | alternative choice / specific follow-up | Good |
Key Moments
300:09
Reference to previous commitment
Rep reminds customer of the '21st' date previously discussed.
00:19
Customer's scheduling conflict
Customer admits he has no plan yet and requests a later call.
00:32
Urgency mention
Rep highlights slot availability to encourage a prompt confirmation.
Trust Signals
2
Customer uses informal 'bro' back to the rep
Willingness to provide a specific callback time
Resistance Signals
1
Vague about current plans
Confusion Signals
1
Customer states he has no idea about his plan yet
Topics Discussed
Scheduling
Weekend availability
Callback time
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the rep immediately. |
| Middle | 2 | neutral | Expresses lack of clarity on his own schedule ('idea illama irukku'). |
| Closing | 3 | neutral | Agrees to call back at a specific time. |
Call Transcript
Click to expand
Speaker 1
0.01s
You record your name and reason for calling.
Speaker 0
3.93s
Hello hello sollunga Avinash bro naan Harish pesuren IO-la irundhu.
Speaker 1
7.61s
Sollunga.
Speaker 1
8.37s
Aa sollunga.
Speaker 0
9.01s
Aanaa neenga twenty one varrennu sollirukkeengalaa?
Speaker 1
11.21s
Aa Hari Saturday
Speaker 1
15.51s
Saturday vaa Sunday iruppeengala?
Speaker 0
17.91s
Aa Sunday irukku.
Speaker 1
19.95s
Sari Saturday enakku oru saayangalam oru naangu o'clock call pannitteengala? Enakku enna idhuthaane enakku edhuvume idea illama irukku, eppadi kaalla plan pandrathaa eppadinu irukkurathu neenga enakku saayangalam oru naangu o'clock mela phone pannunga, naan kandippaa confirm panniduren.
Speaker 0
20.55s
Avlo.
Speaker 0
24.01s
Nithin
Speaker 0
32.71s
Sari confirm pannirunga, yenna ippo Saturday Sunday konjam slots free-aa irukku, adhanala dhaan munnaadi update pannitten.
Speaker 1
33.71s
Aennaa ippo
Speaker 1
36.41s
Nobody update pannitten. Kandippa neenga enakku oru four-kku mela confirm pannirunga. Namma kandippa panniralaam.
Speaker 0
41.23s
Sari okay brother naan innaikku ungalai kooppiduren okay okay thank you thank you.
Speaker 1
43.57s
Ok ok thank you thank you.