A
Call Intelligence
Parth. N with Harish — Feb 19, 2026 17:17
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Parth. N.
No Close Attempt: Harish
Harish did not attempt to close on call with Parth. N. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
76% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (44s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
now is also a good time kindly call me like around 7:00 o'clock please.
|
time | Customer | Yes | agreement/reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Other | Referencing the lead's inquiry through the AIWO platform. |
Key Moments
200:16
Product Clarification
Customer clarifies 'enquire for what?' and agent confirms 'age test', leading to customer recognition.
00:38
Callback Request
Customer sets a specific time for follow-up, indicating genuine interest despite being busy.
Trust Signals
2
Confirmation of name
Confirmation of inquiry
Resistance Signals
1
Time constraint (Busy)
Confusion Signals
1
Audio clarity issues at 00:15
Topics Discussed
Age Test
Inquiry Confirmation
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't initially hear the product name clearly. |
| Identification | 2 | positive | Customer recognized the inquiry and confirmed his name. |
| Closing | 3 | neutral | Customer requested a callback at a specific time. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.95s
Hello.
Speaker 0
2.83s
halo. saar, gud aafternoon saar. dis is harish kaaling from ai o.
Speaker 1
5.85s
Harish
Speaker 1
7.65s
Okay. Yes sir. Actually
Speaker 0
8.87s
Aa yes sir. Actually indha call regarding you enquired for age test no sir through IO.
Speaker 1
15.01s
enquire for what?
Speaker 0
16.11s
age test.
Speaker 1
17.83s
so e voice of our volleyball.
Speaker 0
19.77s
halo sir kyān yu hyer mī?
Speaker 1
21.81s
Yeah.
Speaker 0
22.47s
Neevu enquired for age test anna sir age test.
Speaker 1
26.55s
o ya ya ya.
Speaker 0
27.51s
ya ya yes. this is path right? path.
Speaker 1
31.81s
Correct.
Speaker 0
32.41s
Yes sir.
Speaker 0
34.33s
yes sir. actually have you heard about it before? what is i?
Speaker 1
37.67s
Uh no yeah but now is also a good time kindly call me like around 7:00 o'clock please.
Speaker 0
41.41s
ya shyor sir ai vil kal yu bak. ok thank yu.
Speaker 1
44.05s
Okay.