A
Call Intelligence
Dr Mj Gopinathan ph D with Harish — Feb 19, 2026 10:37
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
1:32 (92s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
40
Rep Words / Customer Words
142 / 118
Rep Longest Monologue
8s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with exams and weddings
Sari, neenga anuppunga, naan muyarchi panren, enakku innaikku niraiya kalyanam irukku.
|
time/priority | Customer | Yes | flexibility/alternative scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Skeptical | One-on-one health coach training session offered for that evening. |
Key Moments
300:12
Rapport building via PhD acknowledgement
Established a high level of respect and lowered the customer's guard.
00:53
Customer mentions multiple weddings
Identified the primary barrier to an immediate meeting.
01:20
Weekend availability offer
Successfully moved the conversation toward a feasible next step.
Trust Signals
2
Sharing personal details about exams
Acknowledging receipt of previous details
Enthusiasm Signals
1
Positive response to the rep's praise of his studies
Resistance Signals
2
Time-based resistance ('innaikku niraiya kalyanam irukku')
Information overload ('innum thelivaa paarkka mudiyala')
Confusion Signals
1
Unsure about the specific program details ('ennangiradha theliva pannittu')
Topics Discussed
Exams
Law studies
Health coach session
Weekend availability
Chennai office visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining why he couldn't pick up earlier. |
| Middle | 2 | neutral | Mentioning exams and weddings. |
| Closing | 3 | neutral | Agrees to check details and consider a weekend slot. |
Call Transcript
Click to expand
Speaker 0
1.41s
Hello.
Speaker 0
3.33s
Hello.
Speaker 1
4.33s
Sir neenga continuously-aa kooppittu irukkeenga, naan oru mukkiyamaana padhi exam-la irundhen, naan padhiyala. Appadingala?
Speaker 0
8.13s
Appadingala? Okay okay no issue.
Speaker 1
9.63s
Vandhuttu naanu advocate-ku padichittu irukkiren.
Speaker 0
12.11s
Appadingala sir, super super, already doctorate mudichirukkeengale sir?
Speaker 1
13.13s
Aamaa aamaa already doctor mudichirukkeenga
Speaker 1
15.71s
Aama sir, irundhaalum enna padichaal enna prachannai?
Speaker 0
17.01s
Nalla illa idhu nalla vishayam saar.
Speaker 1
20.05s
Kerala LB Honors Portion.
Speaker 0
21.09s
Honor okay okay super sir.
Speaker 1
23.39s
Exam ezhudha poyitten.
Speaker 0
24.65s
Aa
Speaker 1
25.45s
Naan ungala.
Speaker 0
26.85s
Mm.
Speaker 1
27.27s
Chennai varumbodhu naan meet pannen Chennaiyila thaan irukkeenga.
Speaker 0
29.67s
Aamaa sir Chennaiyila dhaan irukken, actually adhaan sir neenga enna maadhiri programnu sonneenganna adhukku etra maadhiri namma prior appointmentlaam fix pannanum sir adhukku dhaan ungalukku.
Speaker 1
35.53s
Oru program illa, oru program illa, ennangiradha theliva pannittu adhukku thagundha maadhiri.
Speaker 0
40.39s
Mm.
Speaker 1
41.15s
Adhaavadhu paayodhu vadhiyo.
Speaker 0
43.45s
Okay illa sir, innaiku evening vandhu oru one on one health coach-oda training irukku sir, neenga attend panni paakkureengala?
Speaker 1
44.11s
Sir innaikku evening vandhu
Speaker 1
49.75s
Aa.
Speaker 0
50.31s
Aamaa ungalukku oru idea kidaikkum adhai pathi.
Speaker 1
53.81s
Sari, neenga anuppunga, naan muyarchi panren, enakku innaikku niraiya kalyanam irukku.
Speaker 0
57.51s
Appadingala, illa neenga share-aa sonneengannaala dhaan sir namma panna mudiyum, adhukku dhaan ketkiren, illa illa aama.
Speaker 1
60.11s
Kaattunga.
Speaker 1
61.51s
Illa vendaam vendaam naan venum podhu solluven.
Speaker 0
63.19s
Adhaan neenga venumndhama sollunga, naan ungalukku details kooda anuppirundhen, paarthirundheengala sir ellame?
Speaker 1
64.65s
Naan ungalukku details
Speaker 1
67.83s
Paarthen paarthen, innum thelivaa paarkka mudiyala, anna kadambu innum paarkkave illai.
Speaker 0
68.85s
Aa
Speaker 0
72.09s
Aama sir, adhukkaagadhaan naan sari andha health coach kitta udkaara vachena ungalukku propera ennenna irukku appadindradha pathi detaila pesuvaanga. Aama sir, adhukkaagadhaan solren naanu.
Speaker 0
80.77s
Neenga plan pannunga sir, neenga eppa free-nu paarunga, Saturday Sunday kooda namma office available-aa irukku.
Speaker 1
82.19s
Saturday Sunday kooda
Speaker 0
86.43s
Aamaa sir appa kooda namma plan pannikkalaam sari sir.
Speaker 1
86.51s
Aamaa appa kooda
Speaker 1
88.95s
Okay.
Speaker 0
89.35s
Okay sir, thank you sir, okay sir.
Speaker 1
89.37s
Okay sir, thank you.
Speaker 1
90.57s
Okay sir thank you thank you thank you.