A
Call Intelligence
Sriram Parasuram with Harish — Feb 18, 2026 16:25
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Sriram Parasuram. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral/Uncertain
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Reactive/Informational
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:35 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
22
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Source/Authenticity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No memory of inquiry
Regarding blood testkkaaga enquire pannirukkeengala sir? Illaiye.
|
source/authenticity | Customer | Yes | soft pivot | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Initial reason for the call based on lead data. |
| scanning | Rep | -- | Neutral | Offered as part of the information package to be sent via WhatsApp. |
Key Moments
200:17
Customer denies inquiry
Critical moment where the call could have ended; agent pivoted to keep the lead alive.
00:25
Customer requests WhatsApp brochure
Indicates a small opening of interest despite the initial denial.
Discovery Questions
2
Q1
Regarding blood testkkaaga enquire pannirukkeengala sir?
Q2
edhavadhu link edhavadhu click pannungalaa?
Resistance Signals
1
Denial of inquiry ('Illaiye', 'Illa illa')
Confusion Signals
2
Uncertainty about the brand ('I O sir AIWO')
Uncertainty about the action ('No I'm not sure')
Topics Discussed
Lead verification
Blood tests
WhatsApp brochure
Scanning services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Denies making an inquiry. |
| Closing | 3 | neutral | Agrees to receive information via WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello.
Speaker 1
1.81s
Hello.
Speaker 0
2.81s
Aa hello sir, good evening sir.
Speaker 1
4.91s
Good evening.
Speaker 0
5.45s
Sir Sriram sir pesugireengala?
Speaker 1
7.25s
Amma.
Speaker 0
7.67s
Aa yes sir, naan Harish pesuren sir, IO-la irundhu call pannirukken.
Speaker 1
11.01s
Namma.
Speaker 0
11.43s
I O sir AIWO.
Speaker 1
13.73s
Aa.
Speaker 0
14.19s
Regarding blood testkkaaga enquire pannirukkeengala sir?
Speaker 1
17.03s
Illaiye.
Speaker 0
18.01s
Aa like recently panna maadhiri irukku sir, edhavadhu link edhavadhu click pannungalaa?
Speaker 1
20.57s
Illa illa. No no.
Speaker 0
22.03s
No okay sir thank you.
Speaker 1
23.49s
Thank you.
Speaker 1
25.13s
No I'm not sure. Tell me a WhatsApp brochure of yours let me look at it. Yeah sure sir and.
Speaker 0
27.81s
Ya
Speaker 0
28.99s
Ya sure sir and scanning-ume irukku sir adhaiyume naan ungalukku send panren.
Speaker 1
32.73s
Achchha okay.
Speaker 0
33.31s
Okay sir thank you sir thanks for telling.
Speaker 1
34.31s
Thank you.