A
Call Intelligence
Dilip with Harish — Feb 20, 2026 12:05
Deal Lost
Cold
Lead Source
Meta AdsCall History
9 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
4Low Performance: Harish
Harish scored 3.0/10 on call with Dilip. Review recommended.
No Close Attempt: Harish
Harish did not attempt to close on call with Dilip. Coaching opportunity.
Poor Objection Handling: Harish
Harish handled only 0% of 2 objections on call with Dilip.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Dilip.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Negative
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:39 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
58 / 74
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Process/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too many calls
daily unga company-la irundhu yaaro oruthar phone pannuraanga.
|
process | Customer | Yes | acknowledgment | Average |
|
Price is too high
romba costly, naan ippo edukkira maadhiri illa.
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Reference to the lead's initial interest. |
Key Moments
300:11
Customer's first outburst
Customer reveals he has been asking to close the enquiry for three days.
00:20
Price objection
Customer identifies the product as 'romba costly', providing the primary reason for lack of interest.
00:34
Agent's concession
Agent agrees to close the enquiry, effectively ending the sales opportunity.
Resistance Signals
3
Explicit request to close enquiry
Complaint about call frequency
Statement that product is too costly
Topics Discussed
Call frequency
Price
Enquiry closure
Previous agent (Sethu)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Customer immediately asks where the call is from with a tone of recognition of previous calls. |
| Middle | 2 | negative | Customer complains about receiving daily calls despite asking to close the enquiry. |
| Closing | 3 | neutral | Customer insists on closing the enquiry and says he will contact them if needed. |
Call Transcript
Click to expand
Speaker 1
0.23s
Aa irukkum
Speaker 0
0.55s
Hello.
Speaker 1
2.61s
Hello sir, good morning sir. Naan Harish pesuren sir. Dileep sir enna pesurenga?
Speaker 1
7.21s
Aama enga irundhunga? I-vula irundhudhu sir. Sir onnoottri onnu testukkaaga varomnu sollirundheenga.
Speaker 0
7.39s
Aamaa engirundhu?
Speaker 0
11.21s
Sir naan sir naan illa sir moonu naala phone vandhuttu naan sonnen ippo edukkira maadhiri illa en enquiry-a close pannungannu sollittu irukken daily phone pandreenga.
Speaker 1
17.51s
Appadi illa.
Speaker 1
19.41s
Okay sir Sethu oru madam.
Speaker 0
20.29s
Sethu oru madam phone pannanga, naan idhe sonnen, naan ippo iQOO edukkira maadhiri illa, romba costly, naan ippo edukkira maadhiri illa.
Speaker 1
22.65s
Appo
Speaker 1
26.17s
Okay.
Speaker 0
26.51s
So en enquiry-a close panna sollittu irukken, daily unga company-la irundhu yaaro oruthar phone pannuraanga.
Speaker 1
31.71s
Panraanga sari sir naan mention pannikkonga.
Speaker 0
33.17s
Please enquiry close pannunga sir.
Speaker 1
34.77s
Ya sure sure sir.
Speaker 0
35.77s
Thevai irukkumbodhu naane contact panren.
Speaker 1
37.19s
Kandippaa sir. Okay.