A
Call Intelligence
Kapil Bobal with Harish — Feb 20, 2026 13:22
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Kapil Bobal.
No Close Attempt: Harish
Harish did not attempt to close on call with Kapil Bobal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English Mix
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:30 (30s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
42 / 38
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently occupied
can we connect for this like after one hour it came occupied somewhere?
|
time | Customer | Yes | agreement and rescheduling | Good |
Key Moments
200:17
Customer requests callback
Ends the current sales attempt but establishes a future touchpoint.
00:24
Agreement on 3 PM
Specific follow-up time set, increasing likelihood of next-call connection.
Resistance Signals
1
Time constraint/Occupied
Topics Discussed
Callback scheduling
Company identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Closing | 2 | neutral | Customer suggests a specific time for a callback. |
Call Transcript
Click to expand
Speaker 1
0.87s
Hello. Hello.
Speaker 0
3.51s
I am speaking with Kabil Goel.
Speaker 1
8.31s
Boli.
Speaker 0
10.91s
achha this is harish calling from i a.
Speaker 1
13.85s
From
Speaker 0
14.67s
aa i o sir a i w o.
Speaker 1
17.79s
okay. can we connect for this like after one hour it came occupied somewhere?
Speaker 0
22.09s
Okay sir. One after one hour around 2:30?
Speaker 1
23.57s
After
Speaker 1
24.37s
around 2:30. Like 3 o'clock is fine, 3 o'clock.
Speaker 0
28.49s
Okay sir I will call you back. Thank you.
Speaker 1
29.81s
Thank you. Thank you.