A
Call Intelligence
Prasanna with Harish — Feb 18, 2026 18:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Prasanna. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:54 (235s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
66
Rep Words / Customer Words
482 / 168
Rep Longest Monologue
27s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 8900.00 | Neutral | Main product pitch including doctor consultation. |
| healthcation program | Rep | -- | Interested | Offered as a solution for the customer's diabetes concern. |
Key Moments
400:27
Biomarker Differentiation
Rep establishes authority by comparing AIWO's depth to other labs.
01:16
Procedure Explanation
Rep clarifies the home-visit convenience, lowering the barrier to entry.
03:07
Diabetes Disclosure
The customer reveals his core motivation for the test.
03:16
Metabolic Reset Pitch
Rep successfully pivots from a simple test to a solution-based program.
Discovery Questions
3
Q1
Ivo pathi kelvippattirukkeengala sir?
Q2
Neenga eadhavadhu transformation-kaga paakkureengala? Illa generally edukkanum appadindradhukkaga paakkureengala sir?
Q3
Chennai dhaan illaingala?
Trust Signals
3
Sharing personal health concern (diabetes)
Confirming WhatsApp number
Asking about the procedure details
Enthusiasm Signals
2
Aamaa sir, aamaa
Okay okay
Confusion Signals
1
Customer asks 'idhu eppadi idhu panra procedure?'
Topics Discussed
Biomarkers
Blood Test Procedure
Home Collection
Pricing
Diabetes
Metabolic Reset
Cancer Screening
Omega-3
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery | 2 | neutral | Asking about procedures and what is covered. |
| Concern Disclosure | 3 | neutral | Expresses worry about diabetes. |
| Closing | 4 | neutral | Agrees to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
1.41s
Hello.
Speaker 1
1.89s
Okay okay ellame nallathu. Aa hello.
Speaker 0
3.41s
Aa hello sir, good evening sir, sir Prasanna sir pesureengala?
Speaker 1
7.03s
Aa aa.
Speaker 0
7.67s
Naan Harish pesuren sir, IO-la irundhu call pannirukken.
Speaker 1
10.97s
Actually I was.
Speaker 0
11.07s
Actually IO-la blood test-kkaaga enquire pannirukkeengale sir.
Speaker 1
14.25s
Aamaa sir, aamaa.
Speaker 0
14.87s
Aama, adhukkaga dhaan call pannirukken sir, ungalukkaga dhaan pannirukkeenganna?
Speaker 1
19.43s
Aa enakkagala, enakkagala.
Speaker 0
20.65s
Okay okay sir, like Ivo pathi kelvippattirukkeengala sir ennallam panraanga appadinnu?
Speaker 1
24.93s
Perusa kelvippattadhu illa, but aanaa oralavukku.
Speaker 0
27.53s
Oru maathiri theriyum, yes sir, inga vandhu I-voda vandhu aindhu aindhu biomarkers vandhu complete-aa cover pannuvaanga sir. So normal-aa other centers paatheenga appadinna naangu aindhu aindhu thaan maximum pannuvaanga, biomarkers appadindradhu ennannu paatheenga appadinna.
Speaker 0
39.37s
Like namma body-la irukkura oru indication maadhiri sir, adhaavadhu enna maadhiriyaana disease-oda risk irukku? Like aamaa, normal-aa enna maadhiriyaana deficiency irukku? Like vitamins-aa irukkattum, minerals-aa irukkattum, and enna maadhiriyaana inflammation irukku appadindradha complete-aa namakku kaattum sir.
Speaker 0
54.83s
Aama, adhai base panni aama, ungaloda report base panni neenga enna maadhiri proper diet, supplements and workouts idhu maadhiri panni nammalaala recover panna mudiyudhu sir.
Speaker 0
64.45s
Aamaa.
Speaker 1
64.99s
Ok.
Speaker 0
65.67s
Yes sir, neenga sir actually Chennai dhaan illaingala?
Speaker 1
68.79s
Aanaa sir.
Speaker 0
69.53s
Okay sir, eppo panra maadhiri plan-la irukkeenga sir? Full body.
Speaker 1
72.25s
Enakku actually idhu eppadi idhu panra procedure?
Speaker 0
76.39s
Procedure appadindradhu ennanna sir nammaloda like person vandhu ippa neenga blood sample blood blood sample edukkaradhukku neenga idhu panreenga appadinna, nammaloda person vandhu direct-aa vandhu home visit-la vandhu blood sample collect pannuvaanga sir, 12 hours passing-oda okay-ngala.
Speaker 1
88.45s
Swartham
Speaker 0
90.19s
So like blood sample collect pannuvanga, adhula irundhu ungalukku rendu days-la vandhu ungalukku report kidaikkum sir. Aama report kidaichu vandhadhukku appuram ungalukku doctor consultations irukkum, adhu neenga once neenga neraaga vandhu kooda neenga paathukkalaam. Illai ennaala travel panna mudiyala appadindra maadhiri neenga feel panneenga appadinna namma online-la kooda adhai arrange panni kodukka mudiyum sir.
Speaker 1
95.89s
Report kidaichathu
Speaker 1
107.95s
Okay.
Speaker 0
108.59s
Aamaa.
Speaker 1
108.83s
So idhoda ippo price details vandhu irukku.
Speaker 0
111.53s
Actually ungalukku nootru ettayirathu ondru bi-markers vandhu with doctor consultation-oda ungalukku ettayirathu thavirandu nain hundred appadingira maadhiri varum sir.
Speaker 1
118.57s
Okay sir.
Speaker 0
119.31s
Aamaa.
Speaker 1
120.55s
So idhula vandhu ellame vandhu vandhurumnu solgiraanga.
Speaker 0
122.81s
Edhula adhu?
Speaker 1
124.55s
Ippo indha test-la.
Speaker 0
127.47s
Aama, test-la vandhu ungalukku complete blood test-oda ellame vandhurum sir, aindhu ettu moondru biomarkers-ume vandhurum adhula.
Speaker 1
135.19s
Aa okay okay.
Speaker 0
135.79s
Aama, adhu illama ungalukku ECG scan andha maadhiri full body paakkureengala sir?
Speaker 1
140.47s
Aa idhuvaa ithuvaa irukku.
Speaker 0
142.23s
Aa blood test-na idhuve ungalukku full-aa cover aayirum sir, idhulaye ungalukku thevaiyana ellame irukkum and even adhulaye vandhu ungalukku cancer cancer cells-oda idhuvume irukkum, adhukkappuram Omega three-yoda test report-ume adhula vandhurum sir ungalukku.
Speaker 1
156.37s
Mm-hmm.
Speaker 0
157.01s
Aamaa.
Speaker 1
157.73s
Idhu vandhu nootru ettayirathu moondru.
Speaker 0
159.51s
Aamaa nootru aindhu, adhoda per vandhu nootru aindhu ondru, aana nootru aindhu biomarkers vandhu cover pannuvaanga sir, kidney, thyroid, aamaa like joint-oda inflammations.
Speaker 1
164.99s
Kuruthu
Speaker 0
170.51s
Pancreasis indha maadhiri niraiya vishayangal varugiradhu.
Speaker 1
174.73s
Okay.
Speaker 0
175.65s
Mm
Speaker 1
176.77s
So naan once confirm pannittu ungalukku naan kandippa call pannuren.
Speaker 0
179.03s
Sari sir, naan ungalukku ungalukku report vena naan ungalukku share panren. Neenga eadhavadhu transformation-kaga paakkureengala? Illa generally edukkanum appadindradhukkaga paakkureengala sir?
Speaker 1
183.27s
Mm
Speaker 1
187.21s
Illa enakku actually enakku diabetes enna irukkumaannu sollittu oru thought vandhuchu.
Speaker 0
190.59s
Oru dot irukku, okay sir.
Speaker 1
191.37s
Okay okay sir, adhanala naan annaikku sollirukken, but adhukkappuram naan poi eduthukkonga.
Speaker 0
196.39s
Okay neenga generally ippo neenga one eight one paarunga sir, adhai base panni ungalukku diabetes irundha kooda inga metabolic reset-nu solli oru plan irukku sir, program irukku, oru naangu months-la type two diabetic-aa irundhuchunna adhai complete-aa nammalaala cure panna mudiyum sir.
Speaker 1
197.49s
Okay.
Speaker 1
208.63s
Okay okay.
Speaker 0
209.15s
Aama, so type onna irundha mattum dhaan adhu heredity-aa vara vishayam, adhu nammala track panna mudiyaadhu, aana adhu vandhu namma maintain panna mudiyum sir, endha oru baadhippadhumey illaama proper-aa diet exercise moolama nammala idhu panna mudiyum.
Speaker 1
222.07s
Mm
Speaker 0
223.17s
Aamaa adhu.
Speaker 1
223.85s
Okay sir, neenga easy-aa summaa send pannunga, naan experience paathukkuduvomlaam.
Speaker 0
226.99s
Sari sir, naan ungalukku share panren. Idhu unga WhatsApp number dhaan?
Speaker 1
229.21s
Aamaa sir.
Speaker 0
230.79s
Okay okay sure idhaan naan anuppuren ungalukku.
Speaker 1
233.33s
Aa okay.
Speaker 0
233.47s
Okay sir, thank you sir.