A
Call Intelligence
Kabilan Chakravarthy with Harish — Feb 18, 2026 16:52
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
24% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:58 (118s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
284 / 68
Rep Longest Monologue
24s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 890.00 | Positive | Main offering discussed for health screening. |
Key Moments
300:28
Biomarker Differentiation
Rep establishes value by comparing AIWO to standard labs.
01:10
Cholesterol Disclosure
Customer reveals a specific health pain point (borderline cholesterol).
01:20
WhatsApp Request
Customer signals high intent by asking for the package details in writing.
Discovery Questions
3
Q1
Ungalukkaaga thaan pannirukkeengala illa family-la yaarukkaaga pannirukkeengala sir?
Q2
Regular-aa master checkups ellame panreengalaa sir?
Q3
Particular-aa weight loss andha maadhiri edhavadhu paakkureengala illana general checkup?
Trust Signals
3
Sharing specific medical history
Confirming regular checkup habits
Requesting details on WhatsApp
Enthusiasm Signals
2
Aamaam aamaamnga
Sure sure thank you
Topics Discussed
Health Checkups
Biomarkers
Cholesterol
Diet and Nutrition
Home Blood Collection
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Shares health history regarding cholesterol. |
| Pitch | 3 | neutral | Asks for package details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
1.55s
Hello
Speaker 0
2.07s
Hello.
Speaker 1
3.01s
Hello
Speaker 0
3.53s
Aa hello sir good evening sir.
Speaker 1
4.59s
Aa sollunga.
Speaker 0
6.03s
Sir Kapilan sir thana pesureenga.
Speaker 1
7.77s
Aamanga.
Speaker 0
8.29s
Aana Harish pesurenga sir, IOL irundhu call pannirukken, IOL actually advance letters-kaga neenga enquire pannirukkeengale sir?
Speaker 1
16.63s
Aamaam aamaamnga.
Speaker 0
17.25s
Aama adhu related-aa pesi thaan sir call pannirukken, ungalukkaaga thaan pannirukkeengala illa family-la yaarukkaaga pannirukkeengala sir?
Speaker 1
22.61s
Enakku adhu.
Speaker 0
23.75s
Ungalukkaga dhaan okay sir, regular-aa master checkups ellame panreengalaa sir?
Speaker 1
27.29s
Aama pannittu irukken.
Speaker 0
28.31s
Yearly once yearly once panreenga, okay sir. Actually IO-la vandhu ennanna sir, oru aindhu ondru biomarkers vandhu complete-aa cover pannuvaanga sir. Aamaa, normal-aa neenga veliya enga eduthalumae maximum naangu aindhu aindhu varaikkum dhaan vandhu biomarkers paappaanga.
Speaker 0
40.33s
And one eighty one and one eighty three varaikkum cover pannuvaanga okayngala? Biomass indha indicator sir namma bodyla enna maadhiriyaana inflammations irukku and enna maadhiriyaana risk of disease irukku.
Speaker 0
50.69s
And enna maadhiri nutritions kammiya irukku appadindradha clarity-aa namma paathukka mudiyum sir, and adhai base panni proper diet exercise and supplements idhu mooliyamaa nammalaala like adhai recruit retweet panna mudiyum sir.
Speaker 1
54.61s
Adhanaalathu.
Speaker 1
62.47s
Okay.
Speaker 0
62.89s
Aama, neenga actually like edhavadhu particular particular-aa weight loss andha maadhiri edhavadhu paakkureengala illana general checkup?
Speaker 1
70.13s
Enakku border line high cholesterol irukku, irundhadhu, adhu diet-la irundhen, okay check panni paarkalaam.
Speaker 0
72.77s
Okay.
Speaker 0
75.07s
Okay sir, konjam.
Speaker 0
76.79s
Okay okay sir, like eppa panra maadhiri plan-la irukkeenga sir?
Speaker 1
80.69s
Enakku adhu package anuppichuduveengala WhatsApp-la?
Speaker 0
82.81s
Sari sir, naan ungalukku anuppi viduren, ungalukku nootru ettayirathu nootru ettayirathu moondru biomarkers.
Speaker 0
87.51s
With doctor consultation-oda ungalukku ettunootru thozhandhu varum sir.
Speaker 1
90.89s
Okay aamaa.
Speaker 0
91.43s
Aamaa neenga actually Coimbatorela irukkeenga illaingala
Speaker 1
93.87s
Aamaam aamaam.
Speaker 0
94.37s
Like namma Pan India services irukku sir, unga veetlaye vandhu like blood sample collect panniruppaanga, within rendu days-la vandhu ungalukku report vandhurum sir, and naan vandhu doctor-oda consultation vandhu naan ungalukku online-laye connect panni koduthuruven.
Speaker 1
102.17s
Aa.
Speaker 1
107.05s
Okay, sari.
Speaker 0
107.65s
Aamaalai.
Speaker 0
108.89s
Okengala, sari sir, naan details-um anuppuren, enna maathiriyaana biomarkers cover aagudhundradha paarunga.
Speaker 1
113.51s
Adhu illaama edhaavadhu
Speaker 0
113.73s
Adhu illaama eadhavadhu doubtna neenga call pannunga sir.
Speaker 1
115.71s
Sure sure thank you.
Speaker 0
116.57s
Okaynga, thank you sir, thanks for time.