A

Call Intelligence

None with Harish — Feb 20, 2026 09:30

Deal Lost Warm
Customer None
Phone +919789939517
Rep Harish
Team Sales
Date 2026-02-20 09:30
Duration 1:19
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time1.3 min
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Harish

Harish did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Null
Readiness to Buy Warm
Decision Maker Self
Lead Type follow_up

Conversation Flow

Opening Type direct_pitch
Opening Quality Functional
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach none
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 1:19 (79s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 35
Rep Words / Customer Words 112 / 84
Rep Longest Monologue 8s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

3
00:08
Location Identification
Rep identifies the Central Station police booth as the landmark.
00:39
Visual Confirmation
Rep confirms he is wearing a yellow shirt to help the customer find him.
01:08
Arrival Confirmation
Customer confirms he has reached the bus stand near the rep.

Trust Signals

2
Sharing real-time location
Describing physical appearance for identification

Confusion Signals

1
Brief confusion over exact U-turn point

Topics Discussed

Navigation Traffic Physical Identification Meeting Point

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Focused on location.
Middle 2 neutral Providing specific visual cues (yellow shirt, glasses).
Closing 3 positive Confirming arrival at the bus stand.

Call Transcript

Click to expand
Source File +919789939517 20-2-2026, 9-30-37am.mp3
Transcript +919789939517_20-2-2026,_9-30-37am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19633