A
Call Intelligence
None with Harish — Feb 19, 2026 10:29
Deal Lost
Cold
Call History
16 attemptsRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with None.
No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
26% into call
Pitch Approach
Follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
38 / 16
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently out of station
Illa sir naan en solren sir out of station poyirukken sir illa sir.
|
time | Customer | Yes | acceptance and deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Negative | Mentioned as something the customer previously expressed interest in or mentioned. |
Key Moments
100:09
Customer mentions being out of station.
This effectively ends the sales attempt for this specific call.
Resistance Signals
1
Out of station excuse
Topics Discussed
Dexac
Travel/Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains he is out of station and cannot talk. |
| Closing | 3 | neutral | Agrees to call back later. |
Call Transcript
Click to expand
Speaker 1
1.19s
Hello.
Speaker 0
2.19s
Aa hello.
Speaker 1
2.83s
Aa hello sir, good morning sir, naan Harish pesuren sir.
Speaker 0
5.59s
Sollunga.
Speaker 1
5.87s
Io-la irundhu adhaavadhu Dexac varaannu sollirundheenga.
Speaker 0
9.03s
Illa sir naan en solren sir out of station poyirukken sir illa sir.
Speaker 1
10.55s
Appadi
Speaker 1
12.61s
Okay.
Speaker 1
13.97s
Sari okay sir no issues neenga vandhadhukku appuram kooda call pannunga
Speaker 0
16.83s
Aa
Speaker 1
17.47s
Okay sir thank you sir.