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Call Intelligence

Venthan with Harish — Feb 21, 2026 11:25

Deal Lost Warm
Customer Venthan
Phone +919787790628
Rep Harish
Team Sales
Date 2026-02-21 11:25
Duration 4:52
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | Gut Microbe Test | AIWO Livelong
Platformig
Lead DateFeb 11, 2026
CityChennai

Call History

8 attempts
Total Attempts8
First CallFeb 12, 2026
Last CallFeb 23, 2026
Total Talk Time49.0 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 50.00%
Calls Before Closure 8
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c
Campaign Source Meta | Leads | Gut Microbe Test | AIWO Livelong

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Urgency and Value-Add
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 4:52 (292s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 102
Rep Words / Customer Words 482 / 314
Rep Longest Monologue 14s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation High
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Timing/Logistics
Vandalur payanoda plan pannittu irukken... Ella vandi illaiye wife eduthuttu poyirukkaanga
 logistics Customer Yes alternative solution Good
Price/Offer Expiry
Adhu moonume aindhu vandhu something naangu point aindhu something sonneengala
 price Customer Yes scarcity & authority override Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
gut microbiome test Rep 5000.00 Positive Primary lead source and discussion topic.
dietitian consultation Rep 10000.00 Interested Added value to justify the visit.

Key Moments

3
00:40
Price Anchor Reveal
Rep reveals the 5k offer is expired, creating immediate value for the customer if he acts now.
02:51
Location Rapport
Identifying Nungambakkam as 'very close' removes the distance barrier.
03:30
Value Stacking
Rep explains that the 10k package (including physio/diet) will be given for 5k.

Trust Signals

3
Sharing personal location (Nungambakkam)
Discussing family logistics
Asking for the booking form

Enthusiasm Signals

2
Asking for price confirmation
Confirming proximity to Santhome

Resistance Signals

2
Logistical issues (wife has the vehicle)
Conflicting plans (Vandalur trip)

Confusion Signals

1
Confusion over whether today is Saturday or Sunday

Topics Discussed

Gut Microbiome Test Physiotherapy Dietician Pricing and Discounts Appointment Scheduling Location/Proximity Family Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Hesitant about timing due to family plans.
Middle 2 neutral Engaged when discussing the price discount and location proximity.
Closing 3 positive Agrees to receive the booking form and try to visit.

Call Transcript

Click to expand
Source File +919787790628 21-2-2026, 11-25-26am.mp3
Transcript +919787790628_21-2-2026,_11-25-26am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19631