A
Call Intelligence
Shyam Sharrma with Harish — Feb 19, 2026 17:30
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
3Low Performance: Harish
Harish scored 2.0/10 on call with Shyam Sharrma. Review recommended.
No Close Attempt: Harish
Harish did not attempt to close on call with Shyam Sharrma. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Shyam Sharrma.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:45 (46s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity/Understanding
aam naath able to get what aai aar say.
|
product understanding | Customer | No | direct explanation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Negative | Explaining the nature of the inquiry. |
Key Moments
200:21
Customer Confusion
Customer asks 'inquired for what?', indicating a disconnect between the ad and the call.
00:37
Call Termination
Customer shuts down the conversation entirely, leading to a lost opportunity.
Resistance Signals
3
inquired for what?
aam naath able to get what aai aar say
let us leave this now
Confusion Signals
1
Customer unable to understand rep's pronunciation of 'AIWO' and 'Age Test'.
Topics Discussed
Instagram Inquiry
Age Test
Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Does not understand 'age test' or 'AIWO'. |
| Closing | 3 | neutral | Requests to end the call immediately. |
Call Transcript
Click to expand
Speaker 1
0.75s
hello
Speaker 0
0.87s
Hello hello hello.
Speaker 1
2.65s
Hello.
Speaker 0
3.23s
Hello sir, good evening sir. Is is that Shyam Sharma?
Speaker 1
7.85s
Haanji.
Speaker 0
8.29s
aa yes sir. this is harish calling from i o sir.
Speaker 1
11.95s
from
Speaker 0
12.39s
i o a i w o. yes sir. regarding actually you enquired for age test through instagram na sir?
Speaker 1
21.89s
inquired for what?
Speaker 0
22.97s
enkoyari far ej test.
Speaker 1
26.99s
aam naath able to get what aai aar say.
Speaker 0
29.05s
actually it's kind of test sir. blood test and biological test.
Speaker 1
34.15s
Okay okay okay.
Speaker 0
34.97s
yes. have you enquired for that?
Speaker 1
37.89s
let us leave this now. don't be fast.
Speaker 0
39.47s
Hello.
Speaker 0
42.77s
she no issue sir. I will mention it. okay sir. thank you.