A
Call Intelligence
sk with Harish — Feb 20, 2026 10:36
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
32% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:03 (124s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
36
Rep Words / Customer Words
284 / 58
Rep Longest Monologue
18s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Differentiation
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
What is different?
I just want to know what is the cost and what is different.
|
differentiation | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Primary product inquiry from Instagram |
Key Moments
300:38
Language Switch
Critical pivot; customer stated she doesn't know Tamil, agent immediately switched to English to save the lead.
01:04
Price Disclosure
Agent reveals the 18,000 INR price point early as requested.
01:28
Location Correction
Agent identifies customer is in Kolkata and pivots to online consultation model.
Discovery Questions
2
Q1
Ungalukkaagadhaan paakkureengala illa veetla family members-aa irukkaaga paakkureengala ma'am?
Q2
Are you from Chennai or...?
Trust Signals
2
Customer stayed on the call for technical explanation
Agreement to receive WhatsApp details
Resistance Signals
2
Language barrier initially
Direct focus on price early on
Confusion Signals
1
Language confusion (Tamil vs English)
Topics Discussed
181 Blood Test
Biomarkers
Pricing
Home Collection
Online Doctor Consultation
Kolkata Location
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and functional. |
| Discovery/Pitch | 2 | neutral | Listening to technical details. |
| Closing | 3 | positive | Agrees to receive WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 1
2.61s
Hello.
Speaker 0
3.23s
halo maam good morning maam.
Speaker 1
5.27s
Yes.
Speaker 0
5.81s
maam suyashi pesureengala suyashi?
Speaker 1
8.23s
Hmm.
Speaker 0
9.13s
yes ma'am naan harish pesuren ma'am. i o la irundhu call pannirukken.
Speaker 1
12.43s
from
Speaker 0
12.95s
ai o maam. e ai dablu o.
Speaker 1
15.51s
Okay.
Speaker 0
15.89s
actually advance 181 blood testkkaaga enquire pannirundheenga illaingala Instagram mooliyamaa?
Speaker 1
20.93s
Hmm hmm.
Speaker 0
21.49s
Aa yes ma'am adhukkaagadhaan call pannirukken. Ungalukkaagadhaan paakkureengala illa veetla family members-aa irukkaaga paakkureengala ma'am?
Speaker 1
27.13s
no no, I just want to know what is the cost and what is different.
Speaker 0
30.25s
okay. actually kelvippattirukkeengala ma'am iyo-la ennalaam panraanga appadindradhu?
Speaker 1
35.09s
sorry?
Speaker 0
35.67s
aiwola enna panraangannu kelvippattirukkeengala?
Speaker 1
38.79s
I don't know Tamil.
Speaker 0
39.75s
okay. no ma'am. actually in i o vi aar ee preventive care unit ma'am. so in one eighty one.
Speaker 0
46.27s
Uh there is uh one eighty three biomarkers covered. Uh biomarkers is the indicators ma'am. So what are the risk of diseases is there? What are the deficiency of vitamins, minerals?
Speaker 1
51.49s
So what are
Speaker 0
57.21s
and what are the inflammation internally happening. so these kind of things we can see in the report ma'am.
Speaker 1
57.23s
And what?
Speaker 1
63.91s
Okay.
Speaker 0
64.13s
So the cost of the 181 is 18000 with doctor consultation ma'am.
Speaker 1
69.75s
Hmm.
Speaker 0
70.45s
Yes. So if you want to take this blood test means we'll send the person to collect your blood samples, uh home home collections. After that it takes two days to uh get the report, ma'am. So are you from Chennai or...
Speaker 1
86.97s
No,
Speaker 0
88.21s
Oh Kolkata right? So we can arrange the doctor considerations through online ma'am.
Speaker 1
92.95s
Okay okay.
Speaker 0
93.95s
Okay.
Speaker 1
94.91s
okay. alaa tinnu because it's a sensor alaa tinnu.
Speaker 0
95.91s
Yeah sure.
Speaker 0
98.13s
Okay ma'am, I will send the details. Okay, you can find out the what are the biomarkers is covered. Even anywhere in India, they maximum, they will look look for fifty to sixty biomarkers ma'am. Only IO is doing one eight three biomarkers. So complete eight organs will be covered ma'am.
Speaker 1
114.31s
So complete
Speaker 1
117.65s
Okay.
Speaker 0
118.01s
okay. so i will send the details through whatsapp ma'am. you check it out.
Speaker 1
120.51s
checking out.
Speaker 1
121.35s
Yeah.
Speaker 0
122.03s
Okay ma'am thank you.
Speaker 1
122.75s
Thank you. Thank you.