A
Call Intelligence
Maya Sharma with Harish — Feb 20, 2026 15:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Maya Sharma.
No Close Attempt: Harish
Harish did not attempt to close on call with Maya Sharma. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:36 (37s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
48 / 22
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
aa enille hindi.
|
communication | Customer | Yes | referral/callback promise | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Confirming the customer's inquiry. |
Key Moments
200:27
Language Preference Disclosure
The customer states she prefers Hindi, effectively ending the current sales attempt.
00:29
Callback Commitment
Agent preserves the lead by promising a callback in the correct language.
Resistance Signals
1
Language barrier
Confusion Signals
1
Brand name pronunciation (ai o ai o / Ivu)
Topics Discussed
Identity Verification
Age Test Inquiry
Language Preference
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Discovery | 2 | neutral | Customer struggles with English and brand name pronunciation. |
| Closing | 3 | neutral | Customer is satisfied with the promise of a Hindi-speaking agent. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello?
Speaker 0
1.15s
hello
Speaker 1
3.17s
Hmm.
Speaker 0
3.99s
halo, dis is maya sharma.
Speaker 1
7.07s
Haan Maya bol rahi hoon.
Speaker 0
8.41s
aa yes this is harish calling from i o.
Speaker 0
12.41s
ai o ai o.
Speaker 1
12.43s
Are you
Speaker 0
15.25s
Ivu enkaay for age test no?
Speaker 0
17.33s
from
Speaker 0
19.07s
I will.
Speaker 0
21.41s
ya regarding that i called you.
Speaker 1
23.85s
okay.
Speaker 0
24.35s
aaru comfortable with english?
Speaker 1
27.91s
aa enille
Speaker 0
29.59s
hindi. okay. ai vil aask peepal tu kanakt yu. okay.
Speaker 1
33.83s
oke.
Speaker 0
34.43s
oke thank you.
Speaker 1
36.17s
Welcome.