A
Call Intelligence
None with Harish — Feb 20, 2026 12:06
Deal Lost
Warm
Call History
4 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Medium
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
26% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
3:40 (220s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
412 / 284
Rep Longest Monologue
15s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
that is for entire aa one lakh ten thousand ma'am... that is too much.
|
price | Customer | Yes | pivot/discount mention | Average |
|
Traveling/No time
I'll be back only on the 27th.
|
time | Customer | Yes | acceptance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Basic advanced blood test covering 183 biomarkers. |
| aiwo 360 program | Rep | 110000.00 | Negative | Complete master checkup including echo, ECG, omega, and amino tests. |
Key Moments
300:43
Thyroid Diagnosis Disclosure
The core 'pain point' is identified, shifting the call from a cold follow-up to a needs-based discussion.
02:05
Price Reveal of IO 360
The 1.1 Lakh price point creates significant friction and a hard price objection.
03:08
Location Confirmation
Rep confirms Pan-India service for Pune, removing a potential geographical barrier.
Discovery Questions
2
Q1
What are the details you need to know, ma'am?
Q2
You are from ma'am?
Trust Signals
1
Customer explicitly stated she wants to understand because she needs help: 'I really need to understand'.
Enthusiasm Signals
1
Asking specific questions about 'after-care' and diagnosis.
Resistance Signals
2
Price objection to IO 360
Time constraint due to travel until the 27th
Confusion Signals
1
Confusion about whether the service includes doctor consultations/diagnosis or just reports.
Topics Discussed
Thyroid
TSH Test
181 Biomarkers
IO 360
Preventive Care
Diet and Supplements
Home Sample Collection
Pune Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Busy but willing to talk. |
| Needs Discovery | 2 | positive | Actively seeking information about her thyroid condition. |
| Price Reveal | 3 | negative | Shocked by the 1.1 Lakh price. |
| Closing | 4 | neutral | Polite but firm about needing to read details first. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello
Speaker 1
0.91s
hello.
Speaker 0
3.05s
ya.
Speaker 1
3.47s
aa hello ma'am good morning ma'am. this is harish calling from ivo ma'am.
Speaker 1
8.25s
ya. hello.
Speaker 0
10.09s
Harish. I spoke to you, did I speak to you or to somebody else?
Speaker 1
11.21s
Yeah, I
Speaker 1
14.53s
ya he spoke with me but he said call back after 15.
Speaker 0
20.39s
Okay. Yes ma'am. That time you was in
Speaker 1
20.81s
Yes ma'am. That time you was in travel.
Speaker 1
24.67s
yes, I am
Speaker 0
24.75s
Yes, I am still I'm again out and I'll be back only on the 27th.
Speaker 1
30.03s
27th aa maam. Reaching achchaa?
Speaker 0
31.53s
I need enough time to understand everything from you. That's why I want to talk to you. Otherwise I would have said don't call me. But I really need to understand, yeah.
Speaker 1
37.69s
But I really
Speaker 1
39.35s
Yeah. Okay. So what are the details you need to know, ma'am?
Speaker 0
43.87s
See, basically I need to understand because I've just been diagnosed with thyroid.
Speaker 1
48.59s
Okay.
Speaker 0
49.03s
So I just needed to understand what all is to be done after that because abhi toh I just did the TSH, you know.
Speaker 1
54.97s
Okay yes.
Speaker 0
55.47s
So I just needed a good comprehensive
Speaker 0
57.91s
Hmm.
Speaker 1
58.97s
okay ma'am actually actually i o is focusing on completely in preventive care ma'am.
Speaker 0
59.73s
Actually,
Speaker 1
64.89s
so what we do is we do a basic advanced one eighty one blood test.
Speaker 0
65.73s
Yes.
Speaker 1
70.77s
from that we are covering a one eighty three biomarkers ma'am with eight organs.
Speaker 1
75.49s
So it it shows that what are the deficiencies there, what are the risk of diseases there, what are the information internally happening, so that completely uh we can know in our report.
Speaker 0
75.85s
So it's
Speaker 1
88.13s
aa you know that
Speaker 0
88.43s
You know that is one thing with the report to will know but what about diagnosis?
Speaker 1
92.75s
yes ma'am. after that, uh we we actually we give you a proper diet, exercise and supplements ma'am. to recover that.
Speaker 0
102.37s
Achha so you all take care of the after test also na? Yes.
Speaker 1
102.41s
yes.
Speaker 1
104.77s
Yes ma'am. Actually we have a complete program also ma'am. If you want a three sixty we have IO three sixty. In that we have complete uh complete master checkup.
Speaker 1
116.21s
even blood test, echo, e c g and omega, amino and these kind of things will come under that ma'am.
Speaker 0
123.89s
and that is for humus?
Speaker 1
125.59s
aa that is for entire aa one lakh ten thousand ma'am. we can offer you some discounts ma'am.
Speaker 0
133.97s
that is too much.
Speaker 1
134.77s
Yes. Okay. So actually you are completely focused on thyroid only ma'am.
Speaker 0
139.89s
Yeah yeah right now that is the only non market in my life. Okay.
Speaker 1
141.09s
That is the
Speaker 1
143.37s
Okay okay ma'am. Generally you took the one eighty one ma'am. After that if you have any like risk of disease means we will we will planning for entire things ma'am.
Speaker 0
156.31s
okay so that's what i wanted to understand that do you also take care of after ehsa now that i'm getting the test.
Speaker 1
156.91s
That's what I'm saying.
Speaker 1
161.31s
Okay.
Speaker 0
162.39s
And then I'm going to, you know, wonder which doctor to go to and who to go to.
Speaker 1
165.99s
Okay. Ma'am actually we have metabolic reset program and gut restore program, cardiac health reset program. So those kind of
Speaker 0
167.27s
Bihar
Speaker 0
173.85s
You send me what all you all offer, na? Okay. What all you have on offer, just send me everything.
Speaker 1
176.43s
Okay.
Speaker 1
177.65s
What all
Speaker 1
179.27s
only from Chennai ma'am. from Chennai ma'am. Yamaha C Nagar.
Speaker 0
183.99s
Aa cheyyaalo from Chennai.
Speaker 1
185.31s
Yes ma'am. You are from ma'am?
Speaker 0
187.43s
aam pham poorve.
Speaker 1
188.29s
pune okay. so we have pan india services ma'am. so i can arrange the person to collect the blood samples to a place and from there we...
Speaker 0
195.81s
Okay Harish you first send me this let me read about you know how much how it's going to work out for me and all. Yeah sure. And if it works out then I'll I'll let you know.
Speaker 1
200.09s
Ya.
Speaker 1
202.69s
Yeah, sure.
Speaker 1
205.39s
maam already I sent the 181 report.
Speaker 0
208.55s
aa that is the report no even after after care and all na that like you are giving me these options if you just send it I will sit and read about it.
Speaker 1
208.57s
aa that is the report no even after
Speaker 1
211.75s
Okay.
Speaker 1
215.61s
Yes sure ma'am I will send to you.
Speaker 0
217.35s
thik hai. okay thank you.
Speaker 1
217.79s
Okay thank you ma'am thank you.
Speaker 0
219.37s
okay.