A
Call Intelligence
Mohan with Harish — Feb 21, 2026 10:56
Deal Lost
Warm
Lead Source
Meta AdsCall History
11 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Mohan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | Gut Microbe Test | AIWO Livelong
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
9:09 (549s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
148
Rep Words / Customer Words
742 / 318
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 42.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Technical/Product
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of technical detail in previous reports
Pannirukkeenga, aana idhu indha idhu ippa neenga paarthu padicheengala adhaan adhellam adhula illa.
|
product quality | Customer | Yes | reference to specific page numbers | Average |
|
Specific pathogen identification
Pathogen enna affect pannum kitta usually.
|
technical capability | Customer | Yes | expert escalation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | 16000.00 | Neutral | Primary product discussed for identifying gut health issues. |
| gut restore program | Rep | -- | Interested | A 4-month transformation program based on test results. |
Key Moments
303:00
Customer asks for specific species identification
Shifted the call from a standard sales pitch to a technical interrogation.
05:24
Customer reveals he is a Professor of Biology
Rep's authority was challenged; forced the rep to rely on the report text rather than general knowledge.
07:42
Rep admits technical limitation
Crucial moment of honesty that built trust and allowed for escalation to a doctor.
Discovery Questions
3
Q1
Enna problem neenga issue face panreenga sir?
Q2
Ungalukku eadhavadhu major-aa eadhavadhu issues irukkungala?
Q3
Neenga actually endha place sir?
Trust Signals
2
Asks for the report to be sent via WhatsApp
Agrees to speak with a doctor/coach
Enthusiasm Signals
1
Deep interest in specific microbial species (Lactobacillus)
Resistance Signals
2
Challenges the rep: 'I am a professor of biology'
Points out that what the rep is reading isn't in the report he received
Confusion Signals
1
Confusion over whether the rep had already sent the specific technical report mentioned
Topics Discussed
Gut Microbiome
Biomarkers
Lactobacillus
IBS/SIBO
Preventive Care
Gut Restore Program
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Questioning the rep's technical knowledge. |
| Technical Discussion | 3 | neutral | Reveals he is a Biology Professor and challenges the rep's reading of the report. |
| Closing | 4 | neutral | Agrees to a callback from a health coach. |
Call Transcript
Click to expand
Speaker 1
1.17s
Hello.
Speaker 0
1.93s
Hello hello
Speaker 1
3.79s
Hello sir, good morning sir.
Speaker 0
5.15s
Aa yes.
Speaker 1
6.75s
Aa sir, Manoj sir pesureengala? Mohan sir pesureengala?
Speaker 0
10.53s
Ennanga, yaar pesugirathu?
Speaker 1
11.29s
Hello
Speaker 1
12.25s
Mogazh.
Speaker 0
14.17s
Aa.
Speaker 1
14.71s
Naan Harish pesuren sir, IOL irundhu call pannirukken, actually IOL indha guts micro painkkaaga enquire pannirundheengala sir?
Speaker 0
18.37s
Aa
Speaker 0
22.55s
Aamanga, adhu vandhu.
Speaker 1
24.41s
Mm.
Speaker 0
24.81s
Annaikku pesuna oru adhaan neengadhaan pesuneengalaa?
Speaker 1
28.15s
Appadi okay okay sir.
Speaker 0
30.49s
Yaaro vera oruthavangal-tta kodukkuren-nu sonneenga.
Speaker 1
35.09s
Aa.
Speaker 0
35.09s
I I was in I was in need of more details.
Speaker 1
38.79s
Okay sir, maybe vera yaaraavadhu pesi iruppaangannu ninaikkiren. Sollunga sir, enna detail venumnu sollunga, naan ungalukku detail-aa explain pannuren sir.
Speaker 0
45.45s
Illa, adhu panna adhodha outcome enna?
Speaker 1
48.15s
Okay.
Speaker 0
49.71s
Adhuppa enna ippa adhodha outcome ennava irukkum?
Speaker 1
55.01s
Okay, ippo actually enna problem neenga issue face panreenga sir?
Speaker 0
60.33s
Illa naan generally therinjirukken.
Speaker 1
61.67s
Okay sir, naan generally solren, actually IV-ndradhu vandhu oru preventive care sir.
Speaker 1
67.15s
Inga namma enna pannuvom appadinna basic-aana blood checkup eduppom sir, okay-ngala? Advanced blood checkup.
Speaker 0
73.33s
Okengala?
Speaker 1
73.33s
Okengala, okenga, andha blood checkup-la vandhu nootru aindhu biomarkers vandhu cover pannuvanga sir, biomarkers appadindradhu ennanna.
Speaker 1
80.09s
Namma namma body-la irukkira ettu organs irukkum illaingala, ettu organs-oda like indicators-nu solluvanga sir, adhavadhu enna maadhiriyaana prachanaigal future-la varalaam.
Speaker 1
89.13s
Okay, enna maadhiri problem ulla irukku? Enna maadhiri inflammation ulla irukku?
Speaker 0
89.41s
NM
Speaker 1
92.97s
And enna maadhiri-nna vitamins minerals vandhu kammiya irukku appadindradha clear-aa andha report-a vandhu ungalukku kaattuvom sir.
Speaker 0
93.33s
Enna maathiriyaannaa?
Speaker 1
98.71s
Ok-ngala, based upon ungaloda report base panni namma vandhu proper-ana diet exercise.
Speaker 0
98.79s
Okkaalaa?
Speaker 1
104.41s
Adhukkappuram supplements idhudhaan vandhu major-aa focus pannuvaanga sir, ippa already ungalukku eadhavadhu problem irukku appadindrappodhu okay adhu enna problem appadindradha first identify pannuvaanga.
Speaker 0
114.37s
Okengala?
Speaker 1
114.37s
Ok-ngala, identify pannittu adhukku etha maadhiriyaana programs vandhu namma koduppom sir. Ippa vandhu niraiya per niraiya per vandhu gut gut problem irukku sir. Ok-ngala, gut-na like kudal sambandhamaana prachanaigal niraiya irukkum.
Speaker 0
119.21s
Niraiya
Speaker 1
126.23s
Like saappitta saappaadu seekkiram serimaanamaagaama irukkalaam.
Speaker 0
126.49s
Aa.
Speaker 1
129.57s
Motions vandhu constipation-aa pogum illanna diarrhoea-vaa pogum, like vandhu like vayiru vandhu adachcha maadhiriye irukkumla sir, bloating-nu solluvanga, bloating-aa irukkum.
Speaker 0
134.07s
Like
Speaker 0
137.93s
Aa
Speaker 1
138.93s
Aa like saappaadu saappaattukku konja neram kazhichu paatheenga appadinna eppam ellame vandhu saappitta feelingodaye varum.
Speaker 0
138.99s
Aa
Speaker 1
145.45s
Oru maadhiri rotten smell-la varum.
Speaker 1
147.29s
So indha maadhiriyaana problem-gal various problem vandhu gut-la irukkum sir.
Speaker 1
150.65s
Ok-ngala, adhu ellame ennanna like naan like nalla bacteria nalla bacteria-laam kammiyaagi like ketta bacteria vandhu adhigamaayirukkum.
Speaker 0
151.11s
Adhu enna?
Speaker 1
158.79s
So adhanaladhan mostly indha problems ellame namakku vara aarambikkudhu.
Speaker 0
159.23s
Athukkoodaththaan
Speaker 0
162.39s
Okenga.
Speaker 1
162.55s
Okengala, adhai base panni like andha problem-ku enna maadhiriyaana supplements moolama adhai clear pannalaam appadindradha doctors ungalukku suggest pannuvaanga.
Speaker 0
170.47s
Aa.
Speaker 1
170.99s
Aama sir, actually ungalukku eadhavadhu major-aa eadhavadhu issues irukkungala?
Speaker 0
175.13s
Illa, naan adhudhaan annaikku pesa nottu enna kettenna.
Speaker 1
178.71s
Mm.
Speaker 0
180.13s
Neenga ennenna species identify pannuveenga?
Speaker 1
183.27s
Mm mm mm.
Speaker 0
185.15s
O neenga.
Speaker 1
186.31s
Ennenna identify pannuvom?
Speaker 0
187.71s
Aa ennenna microbes for example.
Speaker 1
191.21s
Aa
Speaker 0
191.61s
Laptop basis-la.
Speaker 1
193.55s
Aa.
Speaker 0
194.49s
Lactobacillus-na adhu niraiya species irukku.
Speaker 1
197.65s
Correct-aa?
Speaker 0
199.17s
Neenga ennenna island poy pannuveenga?
Speaker 1
201.73s
Okay.
Speaker 0
202.73s
Adhe maadhiri vera ennenna organisms cut-la neenga?
Speaker 1
206.21s
Evam.
Speaker 0
206.59s
Identify pannuvonga.
Speaker 1
208.21s
Mm.
Speaker 0
209.51s
Aa
Speaker 1
210.13s
Okay
Speaker 0
210.33s
Veru enna maadhiri defects vandhu identify pannuveenga?
Speaker 1
215.13s
Okay.
Speaker 0
216.01s
Adhu vandhu eadhavadhu outcome ennannu ketten, avar enna sonnaaru sari naan poyittu vera yaarthaiyo thara contact panrennaaru.
Speaker 1
225.29s
Naan ungalukku oru rendu moonu naal munnaadi call pannirundhen sir neenga edukkala actually naan ungalukku vandhu okay okay.
Speaker 0
228.65s
Naan ungalukku vandhu okay okay right.
Speaker 1
230.41s
Aamaa padhinaalaam thethi kooppittu irundhen aamaa sir ippo maybe neenga edukkala naan ippo ungalukku like ennenna idhudhaan sir kekkureenga
Speaker 0
238.53s
Avlo.
Speaker 1
238.53s
Oru nimisham naan ungalukku solren enna maadhiriyaana micro project maarkkirom.
Speaker 0
241.11s
Gut gut test illa gut test-ukku pona.
Speaker 1
243.93s
Aa.
Speaker 1
244.83s
Aa aa aa
Speaker 0
245.69s
Adhula vandhu ennenna biomarkers cover pannuveenga?
Speaker 1
248.87s
Okay.
Speaker 0
249.29s
As far as as far as the digestive system is concerned.
Speaker 1
250.35s
Mm
Speaker 1
253.43s
Aama, yes sir.
Speaker 0
255.05s
Starting from mouth to eyes.
Speaker 1
257.31s
Aama, actually adhukku probiotics Parthagan.
Speaker 0
259.17s
Avarukku
Speaker 1
262.33s
One second sir.
Speaker 1
267.39s
Like enna maadhiri naan sir, like actually adhu vandhu namma kindama idhu pannuvom illaiya sir, foundation of microbiota, probiotic characteristics, appuram parthenogen, antibiotic resistance, appuram antibiotic recovery potential.
Speaker 1
282.61s
Appuram SFA productions, vitamin production, appuram neurotransmitters, appuram propensity of disease development, indha maadhiri vishayangal ellaam poy paarppaanga sir. Ippa bacteria, indha term of bacteria-layum vandhu.
Speaker 0
296.63s
Ippo indha maathiri bacteria-layum vandhu
Speaker 0
298.77s
Ippa neenga paarthu padikkireengale.
Speaker 1
301.43s
Aamaa sir report-la paarthu naan ungalukku solren ma'am.
Speaker 0
302.69s
Adhu appadiye enakku anuppunganna.
Speaker 1
305.93s
Aanaa naan anuppuren sir ungalukku, naan ungalukku anuppuren.
Speaker 0
307.97s
Ungalukku paarthu padichu ippo neenga paarthu padicheenga illa
Speaker 1
309.69s
Aamaa.
Speaker 1
311.29s
Aamaa sir actually naan ungalukku rendu report naan ungalukku send panren.
Speaker 0
312.63s
Rendu.
Speaker 1
314.87s
Ok-nga, andha rendu report-la ondru vandhu nootru aindhu ondru aindhu biometrics-nu solluvanga sir.
Speaker 0
319.51s
Ok.
Speaker 1
319.53s
Ondu ettu ondru ondru ettu ondru biomarkers vandhu complete-aa namma body-la irukkira ettu organs okay-ngala.
Speaker 0
324.97s
Enakku theriyumba, I am a professor of biology.
Speaker 1
329.21s
Okay.
Speaker 0
330.93s
Okay neenga enna petrukkinga.
Speaker 1
331.83s
Sir already naan ungalukku report send pannirukkene sir.
Speaker 0
335.83s
Pannirukkeenga, aana idhu indha idhu ippa neenga paarthu padicheengala adhaan adhellam adhula illa.
Speaker 1
341.51s
Irukku sir, naan ippo sonnene inga paarunga, annaikku kooda ungalukku potturukkene.
Speaker 0
343.61s
Annaikku kooda ungalukku potturukken.
Speaker 0
345.25s
Illa illa ippa ippa neenga padicheengalla.
Speaker 1
347.35s
Aamaa.
Speaker 0
348.73s
Adhu adhula illa.
Speaker 1
350.09s
Sari adhukku oru roopai.
Speaker 1
351.41s
Sir irukku inga paarunga naan ungalukku already anuppirukken paarunga adhulayum naan mention pannirukken.
Speaker 0
354.61s
Illa illa ippa ippa ippa padicheenga paarunga ippa enna aamaa sir adhu irukku.
Speaker 1
356.71s
Mm
Speaker 1
357.59s
Aamaa sir adhula irukku.
Speaker 0
359.51s
Innum oru thadava padinga.
Speaker 1
359.61s
Innoru thadava padinga.
Speaker 1
360.93s
Naan ungalukku andha report-aiyum naan thiruppi kooda anuppuren, naanu already ungalukku anuppi irukken, naan thiruppi.
Speaker 0
364.81s
Aa ippa ippa ippa padicheengale adhai anuppunga.
Speaker 1
368.01s
Adhaan adhuvume adhula irukku sir, naan page number naan ungalukku solren.
Speaker 0
371.59s
Aa sollunga.
Speaker 1
372.79s
Page number vandhu.
Speaker 1
375.71s
Naalaavadhu naalaavadhu pagela irukku sir, adhula ungalukku andha report-oda average below average.
Speaker 1
381.71s
Ideal stage ellame ungalukku kaattirukkum adhula.
Speaker 0
382.27s
Sari ellame ungalukku kaattidum mudhalla.
Speaker 0
384.41s
Sari Raja, idhu evvalavu aagum test?
Speaker 1
387.11s
Sir ungalukku cut mattumna ungalukku padhinaaru thousand cost aagum sir.
Speaker 0
391.63s
Gattu maatram anna.
Speaker 1
392.77s
Ippa neenga vandhu gutta vandhu restore panra maadhiri neenga oru plan vachurundheenga appadinna namma vandhu gutta program-me thaniya kodukkurom sir.
Speaker 0
397.27s
Aa
Speaker 0
399.87s
Aa okay.
Speaker 1
399.99s
Okengala, gut program-la vandhu ungalukku vandhu first vandhu onnooru enbadhu actually IO-ndradhu vandhu naan sonnen illaiya sir, preventive care, inga vandhu namma endha oru guessing-la edhuvume namma vandhu like edhuvume panna maattom sir. Okengala, ungaloda report base panni ennenna prachanaigal irukko andha prachanaigala oru oru naangu months of transformation gut restore program-nu sollittu podurom sir.
Speaker 1
419.93s
Andha naangu month-oda kadaisileyumae vandhu same kind of report eduppom.
Speaker 1
423.89s
Ok-ngala, appo neenga ungaloda result-a vandhu neenga paarkka mudiyum sir ungalala.
Speaker 0
424.25s
Appo
Speaker 0
428.01s
Aa
Speaker 1
428.61s
Aamaa.
Speaker 0
430.53s
Improvement aaguthu. Improvement ya sir?
Speaker 1
432.09s
Improvement-a sir, actually ungaloda testimonials-a neengale paarkka mudiyum sir, andha maadhiriyaana oru result oriented-aa dhaan namma inga work pannuvom eppavume.
Speaker 0
441.05s
Ippa.
Speaker 1
441.87s
Aa
Speaker 0
442.97s
Aa for example.
Speaker 1
445.77s
Mm
Speaker 0
446.59s
Ippa common-na enna problem ippa varum kattil?
Speaker 1
450.95s
Cut-la vandhu IBS varum, IBS varum, bloating varum, adhukkappuram SIBO varum sir.
Speaker 0
454.39s
Aa
Speaker 1
457.39s
Idhellaame common problem undu.
Speaker 0
457.67s
Enna problem undu?
Speaker 0
459.21s
Pathogen enna affect pannum kitta usually.
Speaker 1
462.51s
Sorry sir, andha alavukku detail-aa enakku theriyaadhu, naan ungalukku appadi ungalukku detail-aa pesanumnaa naan ungalukku doctor kittayum illanaa health coach kittayum naan connect pannuren sir.
Speaker 0
470.57s
Adhaan andha life coach yaaro avarkitta connect pannunga.
Speaker 1
471.41s
Aamaa.
Speaker 1
474.27s
Okay ippo neenga available-aa irukkeengala sir ippo kooda irukkaanga aa right.
Speaker 0
476.17s
Aa okay.
Speaker 0
477.73s
Aa right okay.
Speaker 1
479.41s
Ore minute sir.
Speaker 1
481.37s
Aa
Speaker 0
481.41s
Aa
Speaker 1
482.33s
Neenga actually endha place sir Chennai-nga?
Speaker 0
485.19s
Naan Pondicherry.
Speaker 1
486.11s
Pondicherry irukkungala? Okay okay sir.
Speaker 0
489.01s
Avathu.
Speaker 1
489.87s
Ore nimisham sir, line-il irukku.
Speaker 0
491.21s
Naan office-la thaan irukken.
Speaker 1
492.05s
Aa
Speaker 0
493.11s
Andha saara paakkathu veettukku.
Speaker 0
535.55s
Hello.
Speaker 0
537.39s
Hello sir, aa sollunga, oru pathu minutesla kooppiduvaan, saar konjam arustham poyirukkaanga.
Speaker 1
539.27s
Sollunga.
Speaker 1
540.89s
Aa sonnaaru.
Speaker 1
542.39s
Ninaikkiren oru ten minutes-la naan thiruppi call back panrathu.
Speaker 0
544.33s
Okay okay.
Speaker 1
545.07s
Okengala? Sari sir.
Speaker 0
546.27s
Okay right okay right okay okay.