A
Call Intelligence
Dinesh with Harish — Feb 19, 2026 10:27
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Dinesh.
No Close Attempt: Harish
Harish did not attempt to close on call with Dinesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
23% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
68 / 28
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested after seeing details
Aamaanga athu paaththurennu I think I will not be interested.
|
lack of interest | Customer | No | acceptance and future follow-up | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Inquiry follow-up |
Key Moments
200:14
Customer Rejection
The customer shuts down the sales process immediately, stating he is not interested after seeing the offer.
00:20
Rep Pivot to Future Value
Rep gracefully exits by offering to send details for the future rather than arguing.
Resistance Signals
1
I think I will not be interested
Topics Discussed
AIWO 181 Blood Test
Lead Inquiry
Future Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Pitch/Inquiry | 2 | negative | Directly states lack of interest. |
| Closing | 3 | neutral | Polite exit. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.59s
Hello.
Speaker 1
2.07s
Yes.
Speaker 0
2.53s
Hello sir, good morning sir. Naan Harish pesuren sir, Dinesh sir thaane pesureenga?
Speaker 1
6.99s
Aamaanga neenga
Speaker 0
7.53s
Haris pesuren sir, IO-la irundhu call pannirukken, IO-la vandhu blood test-kaaga enquire pannirukkeengalaa sir, ondru aindhu ondru advance?
Speaker 1
14.87s
Aamaanga athu paaththurennu I think I will not be interested. Appadingala?
Speaker 0
18.15s
Appadingala? Interest irukkungala?
Speaker 0
20.61s
Okay sir, adhukkaaga naan call pannirundhen. Sari sir, actually naan detail-aa share pannuren sir. Future-la eppo thevaippattu vandhu call back pannunga.
Speaker 1
20.95s
Okay sir
Speaker 1
26.45s
Sure sure. Okkonga.
Speaker 0
27.25s
Okenga? Ok sir. Thank you sir.